Healthcare Ops & Admin Leader - Bilingual (English/Spanish)

Eva K. Lopez

Healthcare Operations & Administrative Leader

Queens, NY 718-***-**** ***********@*****.*** English & Spanish PROFESSIONAL SUMMARY

Healthcare operations and administrative leader with more than 10 years of progressive healthcare experience supporting executive leadership, physicians, multidisciplinary teams, and high-volume clinical operations. Proven success coordinating complex workflows, training and onboarding staff, managing patient access services, overseeing prior authorization processes, improving departmental efficiency, and resolving operational challenges. Recognized for strong leadership, communication, problem-solving, and customer service while supporting large healthcare systems. Currently pursuing Associate and Bachelor of Science degrees in Healthcare Management at Southern New Hampshire University. PROFESSIONAL HIGHLIGHTS

• 10+ years of healthcare administration experience

• Supported operations for 7 providers in practices serving 100+ patients daily

• Served as Secretary to the Chief of Medicine

• Sole prior authorization specialist for radiology, specialty medications, DME, sleep studies, and specialty procedures

• Trained and onboarded all new administrative employees

• Designated point of contact during manager and supervisor absences

• Participated in workflow improvement initiatives and monthly meeting planning

• Earned 10+ certificates and recognition awards for performance and teamwork

• Bilingual in English and Spanish

CORE COMPETENCIES

Healthcare Operations • Administrative Leadership • Team Leadership • Staff Training & Development • Workflow Optimization • Process Improvement • Executive Support • Project Coordination • Patient Access Management • Prior Authorizations & Referrals • Patient Relations • Conflict Resolution • EPIC • Records Management • Microsoft Office Suite

PROFESSIONAL EXPERIENCE

NEWYORK-PRESBYTERIAN QUEENS

Senior Patient Registrar October 2021 – January 2026

• Coordinated daily administrative and operational functions for Primary Care and Pulmonary Medicine practices supporting 7 providers and serving more than 100 patients daily.

• Served as Secretary to the Chief of Medicine, coordinating communication, scheduling, meeting preparation, and departmental administrative support.

• Managed all prior authorizations for radiology, specialty medications, sleep studies, durable medical equipment, and specialty procedures.

• Trained and onboarded all newly hired administrative staff on EPIC workflows, scheduling procedures, authorization processes, and office operations.

• Served as the designated point of contact during manager and supervisor absences, assisting staff with workflow questions and operational issues.

• Collaborated with physicians, nurses, medical assistants, and leadership teams to improve communication, workflow efficiency, and patient access.

• Assisted leadership with monthly meeting topics, workflow reviews, and operational improvement initiatives.

• Resolved complex patient concerns, insurance barriers, scheduling conflicts, and authorization challenges.

• Maintained accurate records, referrals, reports, authorizations, and confidential documentation within EPIC.

• Received more than 10 certificates and recognition awards for service excellence, teamwork, and operational support.

CARNEGIE HILL ENDOSCOPY

Administrative Coordinator 2019 – 2020

• Coordinated scheduling, patient communications, referrals, insurance verification, documentation review, and office workflow support.

• Maintained reports, communication logs, records management, and daily administrative operations. NYU LANGONE HEALTH

FGP Assistant II 2014 – 2018

• Provided administrative and operational support within a fast-paced healthcare environment.

• Coordinated scheduling, patient communication, records management, and front-office operations.

• Served as liaison between patients, providers, clinical teams, and administrative staff. LEADERSHIP & COMMUNITY INVOLVEMENT

Girl Scouts of Greater New York

Volunteer Troop Leader

• Organized meetings, activities, and events for youth and families.

• Mentored and supported children within a structured and positive environment.

• Communicated regularly with parents and caregivers regarding schedules, activities, and program needs. EDUCATION

Southern New Hampshire University

Associate & Bachelor of Science in Healthcare Management Expected Graduation: 2028

LaGuardia Community College

Coursework in Early Childhood Education

High School Equivalency Diploma

Contact this candidate