Sales & Accounts Executive with Collections Expertise

Djshea Mitchell

Phoenix, Arizona Phone: Email:

LinkedIn:

Professional Summary

Results-driven sales and collections professional with a proven background in outbound sales, customer relationship management, debt recovery, and automotive sales. Recognized as a President’s Club performer at MCI/WorldCom for exceeding sales goals and delivering exceptional customer service. Experienced in negotiating, overcoming objections, and building long-term client relationships. Knowledgeable in FDCPA compliance and highly effective in fast-paced, target-driven environments. Seeking to bring strong communication, sales, and account management skills to a sales position with ADP.

Core Skills

Outbound Sales & Lead Generation

Client Relationship Management

Negotiation & Closing

Account Retention

Collections & Recovery

FDCPA Compliance

Customer Service Excellence

CRM & Sales Tracking

Automotive Sales

Goal & Quota Achievement

Professional Experience

Behavioral Health Support Staff – Westbridge Treatment Facility

2005

Provided behavioral health support and supervision for youth in a structured treatment environment.

Assisted with daily activities, conflict resolution, and behavior management programs.

Maintained detailed incident documentation and communicated effectively with clinical staff and families.

Developed strong interpersonal communication, crisis management, and customer service skills in a fast-paced environment.

Outbound Sales Representative – MCI/WorldCom

July 1991 – 1994

Generated outbound sales and developed strong customer relationships.

Achieved high-performance metrics and earned President’s Club recognition for outstanding sales production.

Consistently exceeded sales goals through persuasive communication and consultative selling.

Collections Specialist – ACE Collections

1994 – Early 2000s

Managed charged-off consumer debt accounts and negotiated payment arrangements.

Maintained compliance with FDCPA regulations and company policies.

Developed strong negotiation and conflict-resolution skills while achieving collection targets.

Collections Specialist – Van Ru Credit Corporation

Early 2000s

Handled collections for delinquent and charged-off accounts.

Applied extensive knowledge of FDCPA laws and collection procedures.

Built rapport with consumers and successfully resolved accounts through professional communication.

Automotive Sales Professional – ABC Nissan

2004 – 2007

Completed Van Tuyl automotive sales training prior to joining ABC Nissan.

Assisted customers with vehicle selection, financing options, and sales process.

Built repeat business through customer service, follow-up, and relationship building.

Education & Training

Van Tuyl Automotive Sales Training Program

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