Sales Support Specialist, Sales Coordinator, Warehouse, Hospitality

VICTOR VARGAS

*** ****** ***** ********* **

Smyrna, Tennessee 37167

305-***-**** • **********@*****.***

Bilingual: English / Spanish

PROFESSIONAL SUMMARY

Highly organized bilingual administrative professional with experience in office administration, scheduling, customer service, database management, and business support within fast-paced environments. Skilled in Salesforce CRM, Microsoft Office Suite, data entry, reporting, records management, and communication coordination. Recognized for strong organizational skills, professionalism, attention to detail, and the ability to manage multiple priorities while supporting daily office operations.

CORE COMPETENCIES

Administrative Support • Office Administration • Scheduling • Customer Service • Data Entry • Records Management • Salesforce CRM • Microsoft Excel • Microsoft Word • Database Management • Telephone Support • Reporting • Business Operations • Communication • Time Management • Problem Resolution PROFESSIONAL EXPERIENCE

Sales Coordinator

Norwegian Cruise Line 2021 – Present

• Create, update, and maintain agency business and sales profiles while ensuring documentation accuracy and data integrity within electronic systems

• Coordinate scheduling activities, communication follow-up, and office support functions in a fast-paced environment

• Serve as liaison between business partners, customers, and management teams to support communication and customer satisfaction

• Maintain spreadsheets, reports, and records using Microsoft Excel, Word, Salesforce CRM, and database systems

• Provide administrative support to management teams including issue resolution and business support activities

• Resolve customer inquiries and service concerns professionally and efficiently

• Manage scheduling and communication coordination for business activities and events

• Maintain accurate customer records and business documentation

• Manage multiple assignments and scheduling priorities effectively

• Prepare reports, spreadsheets, and business documentation supporting daily office operations Administrative Support / Scheduling Coordinator

Southern Telecom 2022 – Present

• Coordinate scheduling activities and maintain appointment tracking for corporate accounts

• Maintain and update databases supporting service operations for corporate accounts

• Provide customer support through inbound and outbound communications

• Resolve service-related issues promptly while maintaining customer satisfaction

• Assist with office coordination and issue resolution to support daily operations

• Perform administrative support including data entry, scheduling updates, spreadsheet maintenance, and records tracking

• Maintain electronic records, tracking reports, and database updates using Microsoft Excel and Microsoft Word

• Prepare and update contracts, spreadsheets, and operational documentation while maintaining accurate records

• Manage customer communications, telephone support, and appointment coordination activities

• Support daily office operations through accurate records management and task coordination TECHNICAL SKILLS

Salesforce CRM • Microsoft Excel • Microsoft Word • Outlook • Scheduling Systems • Database Management • Data Entry & Tracking • Administrative Reporting • Customer Relationship Management ADDITIONAL QUALIFICATIONS

• Bilingual English/Spanish communication skills

• Strong customer service and interpersonal communication abilities

• Experience supporting office and business operations

• Strong organizational and multitasking skills

• Experience maintaining records, databases, and spreadsheets

• Ability to manage multiple priorities and deadlines

• Professional verbal and written communication skills PROFESSIONAL STRENGTHS

• Strong attention to detail and organizational skills

• Dependable and able to manage multiple priorities effectively

• Professional verbal and written communication skills

• Strong customer service and interpersonal communication abilities

• Skilled in scheduling coordination, records management, and office support

• Experience maintaining electronic records, databases, and spreadsheets

• Ability to work independently and collaboratively within team environments

• Proficient in Microsoft Office Suite, Salesforce CRM, and database systems

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