Customer Service and Operations Leader with QC Focus

LANI BRAASCH

*** * ***** **. *********** AR ***** · 865-***-****

***********@*****.***

EXPERIENCE

OCTOBER 3, 2016 – APRIL 2018

CUSTOMER SERVICE REPRESENTATIVE, gc sERVICES

I assisted customers over the phone regarding their water bills and services.

APRIL 2018 – AUGUST 2021

MANAGER, gc services

I managed a team of customer service representatives. I kept track of attendance and errors as well as administered write-ups. As a manager, I also managed escalated calls and urgent account matters.

AUGUST 2021 – APRIL 25TH 2023

MACHINE OPERATOR, Deroyal Industries Inc

As a machine operator it was my responsibility to check the materials that were produced for any defects or contamination. After checking material, it was then packed following the manufacturing specification for that product. As a machine operator it was also my responsibility to report any issues the machine(s) were having to our technicians so the problem could be fixed, and waste minimized.

JANUARY 2022 – APRIL 25TH 2023

BACK-UP QUALITY CONTROL (QC), Deroyal Industries Inc

I worked as the back-up QC on my shift when our regular QC was out. Working in the QC lab we had to ensure that certain products continuously passed testing qualifications. This ensured our products were up to the standards that have been set by the manufacturing specifications. In the QC lab we also assessed new products and ensured that each machine could run new molds without issues.

JUNE 2023 – MAY 2024

FAMILY SERVICE COUNSELOR, Memphis funeral home-poplar

Working as a family service counselor for a funeral home meant supporting and helping families navigate a challenging time after losing a loved one. I would help explain the next steps and give reminders of necessities’ that needed to be overseen after death certificates were received. Another part of the job was sales. I had to let families know that they could protect their loved ones in the future from additional grief and financial hardship by securing and locking in today’s prices for the services that they would want for themselves.

JANUARY 2025 – CURRENT

DELIVERY DRIVER, Doordash

As a delivery driver it is my job to pick up orders from the specified store. I make sure I am receiving the correct order and that everything listed is correct. After, I go to the address given by the application and follow the delivery instructions by handing it to the customer, or leaving their food at the door and taking a photo of the completed delivery.

EDUCATION

MAY 2015

HIGH SCHOOL, halls high

I was on Honor’s Role with an ending GPA of 3.65 and participated in the National Honor Society.

SKILLS

5 years of customer experience

Ability to lead and guide a team.

Ability to listen and take directions.

Ability to read and understand manufacturing specifications for various products.

Can work in a challenging environment.

Empathetic and hardworking

Uses of Word Documents

Understanding of excel spread sheets and pivots.

Able to multitask and complete work by given deadlines.

Ability to work in a group or alone.

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