Patient Services & Front Desk Specialist

Heather Sell

Bulger, PA +1-724-***-**** *************@*****.***

Professional Summary

• Versatile patient services representative with 12 years of experience in healthcare administration and customer service. Proven expertise in scheduling for multiple providers, managing patient appointments, and verifying insurance. Demonstrated ability to generate significant revenue and maintain patient satisfaction through empathetic communication and efficient service. Skilled in EMR system's, committed to enhancing patient experiences Work Experience

Front Desk Receptionist

Zitelli, Brodland & Lim Pittsburgh, PA

March 2026 to May 2026

Front Desk Receptionist/Medical Assistant

- Greet and check in patients, ensuring a welcoming and efficient experience.

- Verify and update patient demographics, including IDs, emergency contacts, insurance information, HIPAA forms, primary care providers, and referring doctors.

- Collect co-pays and manage payments accurately.

- Schedule Mohs surgery referrals, coordinating with patients to establish optimal dates and times for procedures.

- Print and distribute pathology reports, providing patients with necessary pre-appointment information.

- Review patient medications and explain procedures to ensure understanding and compliance.

- Scan and maintain all documentation in both new and existing patient charts to ensure accurate and up-to-date records.

- Enter Protected Health Information (PHI) into the electronic medical software (EMA), adhering strictly to confidentiality protocols.

- Schedule follow-up appointments for wound checks, Mohs surgery follow-ups, and full skin screenings, maintaining a focus on Mohs procedures only.

- Manage a high volume of incoming calls and emails, serving as a point of contact for patients and internal staff.

- Perform minor cleaning and organization tasks at closing, preparing charts for the next day’s appointments.

- Develop phone cards for doctors to facilitate evening follow-up calls to patients, enhancing patient care and communication.

Cashier/Customer Service

BJ's Wholesale Club-Bridgeville PA

June 2024 to November 2024

Cashier

Key Responsibilities:

- Processing Payments:

Utilized cash registers, scanners, and point-of-sale systems to process transactions via cash, credit cards, debit cards, and mobile payments.

- Membership Management:

Verified, renewed, and upgraded memberships, ensuring members had appropriate access to services.

- Customer Service:

Greeted members, responded to inquiries, and resolved issues, consistently delivering exceptional service.

- Maintaining Cleanliness:

Ensured cleanliness and organization of the front-end area, including checkout lanes and self-checkout stations.

- Merchandise Handling:

Scanned items, applied coupons, and maintained accurate pricing; processed returns of unsellable merchandise.

- Teamwork:

Collaborated with team members to enhance operational efficiency and the overall shopping experience; assisted in various departments as needed.

- Following Procedures:

Adhered to all BJ’s policies and procedures related to security, safety, and customer service. Patient Service Representative

Greater Pittsburgh Orthopedic Associates Moon, PA October 2022 to December 2023

Scheduling for 17 doctors and 9 locations .Each doctor had their own preference for their schedule. This position required fast and efficient service .Being kind, empathetic and respectful was my primary purpose. Office duties were patient appointments, register patient demographics, verify health insurance, My other duties included managing online appointment requests,assisting patients specifically ordered injections for joint pain and knowledge in workers compensation verification.Broad insurance background and computer skills/EMR necessary. Front Desk Receptionist

Commonwealth Dermatology-McMurray PA

October 2018 to February 2021

Greeting customers

Checking in and out patients

Verifying insurances

Collecting co-pays and daily end of the day reports Filing, answering busy phone lines

Corresponding with patients and Dermatologist for surgical procedures Inventory for office supplies

Created a warm and welcoming atmosphere for our patients and co-workers People oriented

Weight Loss Consultant

Scott Medical Health Center Pittsburgh, PA

August 2017 to April 2018

Promoting lifestyle changes with the assistance of medically supervised weight loss programs. Greet new clients, build rapports and educate the client with the best fit based on their goals and affordability. Provide weekly counseling, emphasizing accountability, healthy habits, weekly menus, daily journals and food prepping.Daily Stat sheets, end of the day sales reports, organized inventory, charting, scheduling clients, Very rewarding position.

Retail Sales Associate

Plow & Hearth Pittsburgh, PA

October 2016 to August 2017

Greeting customers with a smile,enthusiasm and knowledge of our merchandise. Managed cash flow, phone orders, filing and faxing. Opening and closing shifts. Awared salesmen of the month 3 separate times. Enjoyed the interaction with customers and my manager and coworkers. It was originally a seasonal position until management asked me to stay on part time. I enjoyed my time with Plow and Hearth. Great store!

Receptionist

Aestique Medical Spa Pittsburgh, PA

June 2016 to August 2017

Greeting patients, answering phone lines, scheduling and confirming appointments, scanning all medical documents, collecting payments, verifying insurance and co pays, managing daily cash and end of the day reports Patient Care Coordinator

The Skin Center Pittsburgh, PA

March 2004 to September 2011

Patient Coordinator-Educator / Administrative Assistant

Administrative Assistant to Dominic Brandy, MD

Coordinated and scheduled patient consultation appointments.

* Personally generated over $900,000 in surgical revenue

Prepared patient charts throughout and subsequent to procedures.

Followed company policies and procedures including OSHA compliant policies and procedures.

* Maintained confidential integrity relating to all documents and communication.

* Educate patients on facial and liposuction procedures before seeing the physician General Office Management

*Front Office duties; answering busy phone lines, scheduling and confirmation calls; collecting payments, chart preparation, filing and end of the day reports

Maintained patient file system; monitored incoming calls for three separate offices including phone relations services; phone sales to facilitate a consultation visit. Proficient in Nextech Reason for leaving: economic downsizing

Sales Representative

Davidson Beauty Supply Monroeville, PA

October 1999 to March 2004

Hair Salon Retail sales: John Paul Mitchell; Matrix, Alterna; OPI nails

* Managed salon inventory; supervised shelf real estate

* Saved salon owners costs with continual presentation of promotions.

* Motivate salon staff with sales contests to increase product sales in saturated market.

* In-salon education classes.

* Won a trip to Malibu, CA exceeding John Paul Mitchell sales

• Top 40 in country.

Reason for leaving: better opportunity

Education

Education (High school diploma)

ST. Thomas Aquinas High School Fort Lauderdale, FL August 1985 to June 1989

Skills

Customer communication Greeting customers Processing cash transactions Customer inquiry handling Inventory allocation Administrative experience within healthcare Shelf stocking Attention to detail Retail sales - Retail sales experience (1-2 years) Conveyor belts Customer relationship building POS Phone etiquette Windows Patient care Providing product information Organizational skills Microsoft Teams Administrative experience - Administrative experience (6-10 years) Barcode scanning software Managing SKUs - SKUs managed (1,000-10,000 SKUs) HIPAA Administrative experience within retail industry Depositing cash Handling patient inquiries Dollies LIFO Micros POS Upselling Medical scheduling Phone answering Computer operation Problem-solving In-person patient registration Clerical experience Filing Teamwork Sales Client interaction via phone calls Leadership Inventory control Phone customer support Referral coordination Client relationship management Consultative selling Call center experience Photocopying Communication skills Electronic health records (EHR) management Insurance prior authorization Typing Cash handling Managing patient records Maintaining patient confidentiality Stocking - Stocking experience (Less than 1 year) Customer service Cash management Patient interaction Barcode scanners Order assistance POS systems Client rapport building Microsoft Excel Active listening Specialty store experience Phone communication Customer complaint resolution Medical insurance coverage verification Scanning Microsoft Office Retail math Medical office experience Call center agent experience Telehealth experience Balancing cash drawers EMR/EHR Making change Appointment scheduling Languages

English

Certifications and Licenses

Driver's License

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