Case Manager with Crisis Intervention Experience
Resume:
Jerelyn Jorge
** ***** ****** *** **** Brooklyn Ny 11222
*******.*****@*****.***
Objective: Dedicated and compassionate Case Manager with experience in social services, healthcare administration, and customer relations. Proven ability to manage large caseloads, provide crisis intervension, and advocate for clients. Strong communication, organizational, and problem solving skills. Bilingual in english and spanish.
Education:
Inwood Academy for Leadership Charter High School Graduation: June 2019 City College of New York Bachelor of Science Graduation: July 2024 Work Experience:
Help USA: Case Manager: April 2024- Present
- Maintain a case load of up to 40-50 families, providing individualized support and intervention
- Utilize evidence -based practices, including motivational interviewing and trauma care.
- Coordinate with landlords, parents, and community vendors to secure necessary resources.
- Offer crisis intervention, counseling and emotional support for families in need.
- Maintain accurate case documentation and advocate for clients in court hearings.
- Assess eligibility and recommend federal grants, benefits, and social programs.
- Medrite:Case worker August 2023 - April 2024
- Registered visitors, maintained records, and provided technical troubleshooting
- Assist in onboarding processes and pre-employment procedures
- Managed inventory, distributed hygiene products, and ensured compliance with health protocols
- Provided customer service and resolved guest concerns efficiently Acceptance Now: Assistant Manager July 2022- August 2023
- Managed customer complaints, processed contracts, and handled collections.
- Assisted in marketing efforts and database management
- Maintained financial records, processed payments, and ensured account reconciliation
- Operated office equipment and maintained organized documentation. H&M: Sales Associate: November 2020- June 2022
- Assisted 40+ customers daily, generating over $8k in additional revenue
- Stock, replenish, and organize inventory with accuracy and efficiency, completing task 10% faster than your average associates
- Providing outstanding customer service
Children Arts and Science Workshop:Teacher Assistant: January 2019- November-2022
- Design lesson plans and assisted in teaching fifth-grade students.
- Partnered with teacher to plan and implement lessons following schools curriculum goals.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Documented students progress and communicated with parents. Skills and abilities:
- Strong written and verbal communication skills
- Ability to work under pressure and manage multiple tasks simultaneously
- Fluent in Spanish
- Proficient in Microsoft Word, Excel, and Powerpoint and powerpoint References:
Available upon request
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