PDSI Technician with Customer Service Leadership
Resume:
”
High School Diploma
New Aspiration Academy
Houston, TX
Organized and motivated professional with expertise in customer service and leadership. Proven ability to enhance company growth while expanding skill set. Strong background in installing, maintaining, and repairing systems, ensuring equipment safety and performance through thorough inspections. Committed to delivering quality results in all professional endeavors.
PDSI Technician
Gulf States Toyota - Vehicle Processing Center Houston, TX MCCRACKEN
TAHIJA
CONTACT
******.*********@*****.**
m
Houston, TX 77060
WWW: Bold Profile
EDUCATION AND
TRAINING
SUMMARY
SKILLS
• Planning and organizing
• Communication skills
• Customer service excellence
• Performance monitoring
• Goal orientation
• Leadership experience
• Analytical thinking
• Interpersonal skills
EXPERIENCE
Visually inspect interior and exterior of vehicle for defects to ensure they meet Toyota Shipping
Standards.
•
Inspect and test vehicles for conformance to safety and regulatory requirements.
•
Responsible for confirming all facility accessories are installed to Toyota standard and classifying
defects discovered for quality performance tracking
•
A3 Team: Contributed to cross-functional problem-
finding teams to identify and analyze complex
•
07/2021 - 12/2021
06/2020 - 05/2021
Machine Operator
Nvent Houston, TX
Support Staff Member
Harris County Community Houston, TX
challenges, enabling proactive solutions for
departmental improvements.
Peer Trainer: Facilitated training sessions and
provided mentorship to peers to enhance their
skills and knowledge in Final Processing.
•
Assisted troubleshooting and resolution of technical issues on the Toyota DSS-5000 battery tester to
ensure accurate diagnostics and reliable
performance.
•
Actively participated in a team-based project to
implement 5S methodology, improving
organization, efficiency, and safety in Final
Processing.
•
Follow safety practices to safeguard against injury and damage to property.
•
Operations experience in multiple areas-
Appearance Products and Final Processing.
•
Set up machines for various jobs to maintain
compliance with manufacturing thresholds and
waste reduction initiatives.
•
Detected work-piece defects and machine
malfunctions, maintaining apparatus to prevent
future issues.
•
Lubricated parts and performed minor maintenance
to improve machine function.
•
Established and adjusted feed rates and cutting
parameters to keep operations in line with
production demands.
•
Placed finished products on skids and wrapped and
transported to warehouse.
•
Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
•
Organized files, developed spreadsheets, faxed
reports and scanned documents, maintaining
vaccination site in an organized fashion.
•
Handled incoming calls and directed callers to
appropriate department or employee.
•
05/2019 - 03/2020
12/2017 - 03/2019
05/2016 - 12/2017
Supervisor
Starbucks Houston, TX
Sales Associate
ACE Cash Express Inc. Houston, TX
Supervisor
Sodexo Food Service Houston, TX
Actively oversaw patient and resident care
activities, medical records and execution of
physician orders.
•
Entered medical data and updates into testing
record system.
•
Demonstrated self-reliance by meeting and
exceeding workflow needs.
•
Resolved customer complaints and adjusted policies to meet changing needs.
•
Established and enforced clear goals to keep
employees working collaboratively.
•
• Provided ongoing training to address staff needs. Complied with company policies, objectives and
communication goals.
•
Identified and corrected performance and
personnel issues to reduce impact to business
operations.
•
• Collected payments and provided accurate change. Trained new team members in cash register
operation, stock procedures and customer services.
•
Sold various products by explaining unique features and educating customers on proper application or
usage.
•
Maintained knowledge of current promotions,
exchange guidelines, payment policies and security practices.
•
Trained workers in food preparation, money
handling and cleaning roles to facilitate restaurant operations.
•
Guided trainees to boost safety and inventory
waste management to meet pre-established
business thresholds for operation.
•
Checked building areas to verify working order and cleanliness.
•
Established and enforced clear goals to keep
employees working collaboratively.
•
Monitored employee productivity to provide
constructive feedback and coaching.
•
EDUCATION AND TRAINING
• TPA TWIC Certification Exp. 2031
• HIPPA Certification 12/27/25-12/27/27
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