Customer service specialist
Resume:
DEUNDRA PERDUE
Bessemer, AL *****
**************@**.***
Professional Summary
Personable and dedicated customer service representative with extensive experience in industry.
Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients.
Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic
and results-oriented with demonstrated passion for building relationships, cultivating partnerships and
growing businesses.
Work Experience
Customer Service Specialist
Ferrellgas-Bessemer, AL
March 2025 to Present
Assist customers with placing delivery orders and submitting payments.
Ensure accurate account maintenance.
Maintaining daily reconciliation of cash drawer and electronic deposits
Provide options for company services and programs that best fit customers needs
Support customer service related assignments to achieve company growth .
Service Advisor
Hoover Toyota-Hoover, AL
May 2024 to October 2024
Coordinated customer service operations as a Service Advisor .Managing vehicle service schedules,
advising clients on maintenance and repair needs, and ensuring high levels of customer satisfaction
through effective communication and problem resolution
Service Consultant
CarMax-Hoover, AL
November 2020 to April 2024
Assisted clients by coordinating routine and recommended vehicle services, ensuring clarity and
transparency throughout the service process
Liaised with technicians to track and report on the status of vehicle services, maintaining effective
communication between technical staff and clients
Interacted with warranty companies to confirm coverage details, facilitating service approvals and
advocating on behalf of clients
Service Department Coordinator
Premier Chevrolet-Bessemer, AL
January 2017 to October 2020
Coordinated daily service reservations, ensuring customer satisfaction and resolving complaints
effectively
Developed strategies to enhance customer service and strengthen client relationships
Managed and maintained accurate monthly reports of client and customer data
Clerical Assistant
K&N Financial Service-Birmingham, AL
January 2011 to December 2015
Recorded general and personal client information accurately in the company database
Maintained meticulous records of fees collected, ensuring financial data integrity
Managed multi-line phone system, providing prompt and courteous responses to client inquiries and
efficiently distributed incoming mail
Mail Carrier
United States Postal Service-Homewood, AL
September 2007 to December 2011
Sorted and prepared mail for efficient distribution, ensuring a systematic approach for daily deliveries
Delivered time-sensitive and restricted items, maintaining the integrity and confidentiality of each article
Addressed customer inquiries and issues, providing clear explanations of postal products and services
while effectively managing weekly hold requests and address updates
Education
Diploma
West End High School-Birmingham, AL
June 1996 to June 1996
Skills
Microsoft Exce
Microsoft Word
Xp
CDK Operation Software
Netscape Navigator
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