Member Services Representative

Jennifer Jakubowski

Milwaukee, WI ? 630-***-**** ? **********@*****.***

Professional Summary

People-focused operations leader with 10+ years of experience in team leadership,

training, scheduling, and day-to-day business operations within high-volume

environments. Currently serving as Assistant General Manager while functioning largely

in an Acting General Manager capacity, overseeing staffing, workflows, compliance, and

communication. Strong communicator skilled in conflict resolution, onboarding, and

building positive workplace culture. Seeking to transition into HR, operations, or

administrative roles where organization, coordination, and people support are central.

Core Skills

Employee Training & Development ? Scheduling & Labor Management ? Conflict

Resolution ? Onboarding & Compliance Support ? Administrative Operations ? Team

Leadership ? Cross-Department Communication ? Process Improvement ? Time

Management

Professional Experience

Assistant General Manager (Acting General Manager Capacity)?

Belair Cantina ? Wauwatosa, WI Feb 2025 ? Present

Oversee daily operations, staffing, and workflow in a high volume environment,

frequently acting as the primary on site manager.

Train, onboard, and coach employees to meet performance, service, and compliance

standards.

Create and manage staff schedules, monitor labor costs, and adjust coverage based on

business needs.

Serve as a main point of contact for employee concerns, conflict resolution, and

customer escalations.

Inventory management, ordering coordination, opening and closing procedures, and

operational efficiency.

Ensure completion of side work, conduct shift walk throughs, and maintain accountability

across teams

Lead Server & Bartender

The Wicked Hop ? Milwaukee, WI May 2018 ? Jan 2025?

Honeypie Caf? ? Bayview, WI Apr 2015 ? Apr 2018

Belair Cantina ? Milwaukee WI Aug 2013 ? September 2015

Trained new staff, ensuring strong service standards and smooth shift operations

Delivered consistent, high-quality service in high-volume environments

Provided bartending support, maintaining accuracy, speed, and guest satisfaction

Strengthened communication, multitasking, and customer conflict-resolution skills.

Cantor / Section Leader

Saint Paul?s Episcopal Church Aug 2023 ? Present?

Basilica of St. Josaphat Aug 2021 ? Present

Lead musical responsibilities, coordinating and facilitating learning and execution of

music.

Health Sciences Professional?

RPM Bodywork ? Milwaukee, WI Aug 2019 ? Mar 2020

Conducted client intake and assessment, managed scheduling, and maintained

documentation

Strengthened communication, interpersonal engagement, and client service skills.

Anytime Fitness ? Shorewood, WI Apr 2011 ? Mar 2013

Developed individualized training programs, tracked progress, and coached clients

toward health and performance goals

Maintained client records and supported operational organization.

Education

B.S. Exercise Science (Sports Nutrition Minor) ? Carroll University?

Massage Therapy License ? Blue Sky Massage & Therapeutic Bodywork?

Vocal Performance Coursework ? UW-Milwaukee

Community Involvement

Aperi Animam Vocal Ensemble 2018 ? Present

Contact this candidate