Data Entry Clerk - Temporary

?Catherine Cooper

? ? Indianapolis, IN *****

317-***-**** - **************@*****.***

Websites, Portfolios, Profiles

? https://www.linkedin.com/in/catie-cooper-88852592/

Skills

? Excellent Communication

? Organized

? Problem Solving

? Multitasking

? Dependable

? Proficient in Microsoft Office

? Problem-solving

? Customer service

? Teamwork and collaboration

? Teamwork

? Reliability

? Critical thinking

? Organizational skills

? Team collaboration

? Team leadership

? Attention to detail

Professional summary

Detail-oriented customer service and retail operations professional with 10+ years of experience in fulfillment, customer support, inventory management, and team leadership. Proven ability to improve workflow efficiency, maintain high accuracy standards, and deliver exceptional customer experiences in fast-paced retail environments. Skilled in order fulfillment, associate support, problem-solving, and operational coordination. Recognized for dependability, communication, and adaptability.gh exceptional customer experiences.

Work history

07/2023 to 12/2025

Fulfilment Captain

Macys ? Greenwood, Indiana

? Achieved a 92% fill rate by optimizing pick list distribution and ensuring associates were properly aligned to daily workload priorities

? Reduced order delays by actively assisting associates in locating hard-to-find or missing items

? Increased shipping accuracy and throughput by supporting managers with package labeling and sorting into correct shipping bins.

? Maintained continuous workflow by directing team members to the next task based on operational needs

? Minimized downtime by promptly requesting service for nonfunctioning or malfunctioning equipment

? Ensured inventory accuracy and compliance by completing the monthly RFID inventory scan

? Strengthened inventory tracking by creating and assigning RFID tags to items missing required identification

06/2020 to 07/2023

AYS Caption

Macys ? Greenwood, Indiana

? Managed and coached associates to consistently meet productivity and quality expectations, supporting on-time completion of daily operations.

? Supervised associates processing customer returns, maintaining 99% accuracy, reducing At Your Service wait times, and ensuring full compliance with company policies.

? Completed customer purchases with 99%+ register accuracy, supporting smooth checkout operations

? Improved customer flow and satisfaction by clearly directing customers to the correct department locations

05/2014 to 06/2020

Sales Associate

Macys ? Greenwood, Indiana

? Delivered a positive customer experience by efficiently assisting customers with online order pickups

? Processed returns with 99% accuracy, cutting service-desk delays by 10?15 minutes during peak hours.

? Completed customer purchases accurately at the register while supporting high customer traffic.

? Guided customers daily to correct departments, improving overall store flow and customer satisfaction.

Education

10/2025

Bachelor of Science: Information Technology

University Of Phoenix - Phoenix, Az

#HRJ#b7c01be3-8f3b-4280-a711-dd622e5f4a13#

Contact this candidate