Member Services Representative
Resume:
CHRISTOPHER MAYES
Arlington, TX 832-***-**** ************@*****.***
PROFESSIONAL SUMMARY
Dynamic and results-oriented Kinesiology graduate and certified recreation professional with 3+ years of progressive
leadership in recreational sports programming, staff supervision, and participant engagement. Demonstrated expertise in
designing and executing multi-sport programming, managing 15+ student staff, growing eSports, and intramural participation
across broad student populations, and enforcing safety protocols in high-volume environments. Committed to building
accessible, high-performance recreational communities that advance student wellness and institutional mission.
CORE COMPETENCIES
Recreational Program Development & Administration Multi-Sport Operations Management Staff Recruitment, Training &
Performance Development Participant Engagement & Retention Budget & Resource Stewardship Risk Management &
Safety Compliance Community Outreach & Promotion Scheduling & Facility Coordination Conflict Resolution Digital
Content Creation & Promotion
PROFESSIONAL EXPERIENCE
Member Services Associate? March 2025 ? Present
North YMCA Arlington, TX
Deliver efficient, high-quality customer service at a high-traffic wellness facility resolving member inquiries,
concerns, and requests with speed and professionalism that consistently drives satisfaction and retention.
Recognized for effective front-desk service delivery, creating warm, personalized interactions that transform first-time
visitors into long-term members and active program participants.
Process memberships, account modifications, cancellations, and payments with 100% transactional accuracy,
demonstrating operational efficiency that reduces wait times and builds member confidence.
Conduct tailored facility tours and consultations for prospective members, translating program benefits into
personalized value contributing directly to enrollment conversion rates.
Proactively anticipate member needs and resolve service gaps before escalation, modeling a customer-first philosophy
that reflects organizational values of health, community, and belonging.
Maintain rigorous equipment and key-log documentation protocols throughout each shift, upholding facility safety
standards, and institutional accountability.
After-School Youth Leader? September 2024 ? Present
Arlington Central YMCA / Mary Moore Elementary Arlington, TX
Supervise and facilitate structured programming for youth participants during after-school hours, maintaining a safe,
nurturing environment that supports social and physical development.
Design and implement age-appropriate recreational activities and crafts in collaboration with the Site Supervisor,
increasing participant engagement and daily attendance consistency.
Administer first-aid and emergency response procedures as needed, leveraging CPR/AED certification to ensure
participant safety and regulatory compliance.
Maintain accurate daily attendance counts and child safety logs, ensuring strict adherence to child supervision and
wellness standards.
Camp Counselor? May 2024 ? August 2024
Stephen F. Austin State University Nacogdoches, TX
Championed a student-centered programming philosophy, prioritizing each camper's individual needs, developmental
stage, and interests to create meaningful, personalized recreational experiences.
Recognized the direct connection between quality recreational programming and student engagement, using structured
play, team building, and enrichment activities to foster belonging, confidence, and campus affinity.
Led structured recreational, educational, and team-building activities for large groups of campers across varied age
ranges and developmental levels, improving individual engagement outcomes.
Collaborated cross-functionally with counselor team to develop and execute a well-rounded activity curriculum,
increasing camper participation and programming variety by an estimated 20%.
Enforced safety rules, behavioral expectations, and discipline protocols consistently across all programming,
maintaining a zero-incident standard throughout the camp season.
Conducted daily equipment safety inspections, documented all activities, injuries, and incidents, and communicated
accurately with parents to ensure transparency and institutional accountability.
Responded to medical emergencies in accordance with first-aid guidelines, coordinating with on-site medical
personnel to ensure participant safety and OSHA-aligned protocol compliance.
Fostered an environment of camaraderie, mutual respect, and trust ? enhancing team cohesion and delivering
measurable improvements in camper satisfaction and counselor collaboration.
Intramural Game Supervisor & Officiating Clinician? August 2022 ? May 2024
Stephen F. Austin State University ? Campus Recreation Nacogdoches, TX
Operated with an unwavering student-focused mindset ? designing intramural programs and game officiating
experiences that prioritized student well-being, accessibility, and sense of belonging on campus.
Understood and actively leveraged the role of recreational sports as a driver of student engagement, retention, and
campus connectedness intentionally programming to reach students across academic, cultural, and social backgrounds.
Applied student-centered service principles in every interaction, from team registration to conflict resolution, ensuring
all students regardless of skill level, felt welcomed, valued, and empowered to participate.
Supervised and mentored a team of fifteen student officials across basketball, volleyball, softball, and flag football,
delivering structured officiating clinics that raised sport-specific competency and reduced game conflicts by an
estimated 30%.
Spearheaded eSports programming expansion, growing participation by a significant margin and broadening the
intramural portfolio to engage students across all interests, backgrounds, and activity levels.
Managed complete game-day operations including scorekeeping, rules enforcement, injury protocols, and crowd
management ensuring safe, efficient, and consistent recreational experiences across multiple concurrent events.
Developed and implemented individualized improvement plans for all fifteen student workers, aligning performance
benchmarks with departmental mission, vision, and strategic goals.
Promoted seasonal intramural leagues and team registration across multiple sports, directly contributing to increased
team formation and student engagement with campus recreation.
Cultivated collaborative relationships with faculty, staff, students, and university administration, supporting timely
service delivery and cross-departmental communication.
Maintained compliance with university policies, recreational safety standards, and officiating regulations, modeling
institutional values and a culture of excellence and accountability.
EDUCATION
Bachelor of Science, Kinesiology? August 2024
Stephen F. Austin State University Nacogdoches,
TX
CERTIFICATIONS & PROFESSIONAL DEVELOPMENT
CPR, AED & First Aid Certified Active Certification ? Emergency Response Ready
TECHNICAL & CREATIVE SKILLS
Software & Technology: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Adobe Photoshop, Adobe Premiere
Pro, Adobe After Effects
Content & Media: Video Editing, Social Media Content Creation, Digital Promotion & Marketing
Recreation Management: Intramural Scheduling, Staff Training & Evaluation, Sports Officiating, Program Assessment,
Risk Management Protocols
CHRISTOPHER MAYES
Arlington, TX 832-***-**** ************@*****.***
REFERENCES
Brandon Hatfield
Coordinator, Sports Clubs and Camps
Stephen F. Austin State University
*******.********@*****.***
Re'Shawn Thomas
Coordinator, Intramurals and Camps
Stephen F. Austin State University
*******.******@*****.***
Jasmine Randolph
Former Coordinator, Sports Clubs and Intramurals
Stephen F. Austin State University
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