Customer Service Leader with 20+ Years Experience

CHRISTINE YBARRA

Customer Service Professional

San Antonio, TX 78237 ******************@*****.*** 210-***-**** PROFESSIONAL SUMMARY

Dedicated Customer Service Representative with over 20 years of experience in high volume call centers and retail environments, consistently achieving 95% customer satisfaction. Proven ability to manage HR related hiring processes, reduce response times by 25%, and coordinate teams of 20–28 employees. Skilled in communication, conflict resolution, and CRM driven service, with a strong focus on improving client retention and operational efficiency.

WORK EXPERIENCE

Assembly Line Worker

Lone Star Bakery — San Antonio, TX

January 2023 – July 2023

- Package, unload, and assemble production goods, ensuring quality and food safety standards.

- Transfer work in process from conveyors and keep a clean, organized work area.

- Inspect containers and packaging materials, reporting quality issues to leadership. General Manager

McDonald’s — San Antonio, TX

January 2019 – February 2022

- Managed daily restaurant operations from production to guest service areas for a team of 20–28 employees.

- Recruited, interviewed, hired, and onboarding managers and crew; conducted performance evaluations and training.

- Drove overall guest satisfaction through service standards and brand aligned leadership. Technical Support Agent

Volt Workforce Solutions — San Antonio, TX

February 2016 – May 2017

- Diagnosed and resolved technical issues with internet, email, and application downloads.

- Used internal knowledge bases and coaching sessions to support current system knowledge and high accuracy.

- Showed clear communication, active listening, and strong attendance. Customer Service Representative

Carnet Healthcare Services — San Antonio, TX

May 2012 – March 2015

- Provided phone based customer service, naming needs and resolving issues to meet performance standards.

- Multitasked by thinking, speaking, and typing simultaneously while keeping accuracy. Receptionist

Goodwill Industries Corporate Office — San Antonio, TX August 2009 – April 2014

- Managed front desk operations, greeting visitors and directing them appropriately.

- Handled incoming calls, mail, faxes, and conference room scheduling.

- Supported payroll accuracy through data entry and collaboration with administrative staff. EDUCATION

Diploma

Thomas Jefferson High School — San Antonio, TX

1995 – 1998

SKILLS

Customer service - Technical support -

Microsoft Office (7+ years) - Food safety - Restaurant management - Profit and loss / payroll - Cash handling - Sales - Interviewing and employee evaluation - Conflict resolution - Front desk / reception - Data entry - Janitorial / custodial experience - Guest services CERTIFICATIONS AND LICENSES

TABC Certified

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