Administrative Support Specialist with Customer Service Focus
Resume:
CHANTEL D. THOMAS
Dallas. Tx 75216
*******@*****.***
OBJECTIVES
Seek challenging positions with a prospective company utilizing strong organizational, administrative, and communication skills. To achieve a company's mission statement while excelling in exceptional customer service.
EDUCATION
Herzing Online College
Present
Associates of Science
Nurse Aide Academy
2008
Registered Nurse Aide
El Centro Community College 2004-2005
Basic Courses
David W. Carter
2004
Diploma
SKILLS
40 WPM Microsoft Powerpoint
10-key Microsoft Excel Oracle Software
Microsoft Word
Admin Software Microsoft Access
EXPERIENCE
Independent Contractor
Courial - Dallas, TX
January 2024 to Present
Provide Courier Services in assistance of delivery of catering orders from selected restaurants to business offices/facilities.
Independent Contractor
Shipt - Dallas, TX
January 2024 to Present
Provide Courier Services in assistance of delivery of packages for USPS, Target.com & Target. Independent Contractor
Jumpp Logistics LLC - Dallas, TX
September 2023 to Present
Provide Courier Services in assistance of delivery of personal or catering orders for Tiff's Treats to individuals or places of business & packages of Medical Supplies/Medication to Local Medical Facilities.
Independent Contractor
NexRep - Dallas, TX
July 2022 to Present
Work from Home Customer Service Representative for various contracts. Answer inbound calls and provide assistance with basic account information, billing & sales/current promotions, plan adjustments, online account navigation, and other various tasks. Independent Contractor
Shiftsmart - Dallas, TX
March 2022 to Present
Customer Service, Assistant/Secretary & Clerical Duties, Event Staff, Fulfillment, Food Production, Food Prep, Sales Associate, Production Support, and Various Other Tasks. Independent Contractor
Shifts by Snag A Job - Dallas, TX
December 2021 to Present
Customer Service, Assistant/Secretary & Clerical Duties, Event Staff, Fulfillment, Food Production, Food Prep, Sales Associate, Production Support, and Various Other Tasks. Independent Contractor
Qwick - Dallas, TX
October 2021 to Present
Customer Service, Assistant/Secretary & Clerical Duties, Event Staff, Fulfillment, Food Production, Food Prep, Sales Associate, Production Support, and Various Other Tasks. Independent Contractor
Wonolo - Dallas, TX
October 2021 to Present
Customer Service,
Assistant/Secretary & Clerical Duties, Event Staff, Fulfillment, Food Production, Food Prep, Sales Associate, Production Support, and Various Other Tasks Boston Market
Duncanville, Texas
Part-Time Customer Service Associate
December 2021 - July 2022
Assist customers with current menu information, promotions, catering orders, and with order placement. Assist Line cook with food preparation for menu items that are placed on the line for guests order placement, or catering orders. Cook selected menu items that are to be prepared for guests to be served.
Party City
Carrollton, Texas
Part-Time Customer Service Associate
September 2019 - May 2020
Assist customers with check out, store navigation, price verification, sale and promotional items. Stock and face store merchandise on shelves. Assist with balloon orders/walk-in balloon orders as well as balloon bouquets for store display Walgreens
Dallas, Texas
Customer Service Associate
November 2018 - March 2019
Assist and provide customers with proper product knowledge and location, purchase of item selections as a cashier with coupon and reward point system requirements applied during transactions, stock items, shelf labeling, advertised sale item tagging, housekeeping. Also licensed to sell tobacco and alcoholic beverages.
Auntie Ann’s Pretzels
Dallas, Texas
Part-Time Sales Associate
July 2018- August 2018
Assist with food preparation, food service, and also assist with store housekeeping duties during and after close of the store. Inform customers of current and upcoming sales and price changes.
ETech
Dallas, Tx
Online Chat Representative
January 2018 – May 2018
Provide customer service by way of online chat, to clients that currently have the Verizon network informing of basic account information, billing & sales, plan & bill estimation, and phone or new phone release information. Also provided phone and plan information to those interested in becoming a client with Verizon. Sales quota.
Amazon
Dallas, Tx
Fulfillment Specialist
August 2017 – December 2017
Inbound Prep department which included unpacking and preparing sale items for the sale floor in the main distribution warehouses, preparing required sale items with requested bubble wrap, safety precaution labels, individual bagging, and special preparation methods for certain items. Chewy Inc.
Grand Prairie, Tx
Fulfillment Specialist
March 2017- July 2017
Outbound fulfillment duties which may include:
Order Picking (Single or Multiple)/ Singles Packing/ Tape Line/ Staging/ Docks & Trailer/ Hospital Line/ Problem PK
Trained On: Double Walkie
Texas Protective Services
Ferris, Tx
Level III Security
September 2016 - March 2017
Present and provide security services to selected contractors for basic company operations or specific events. To ensure proper procedures & protocols are followed while providing a sense of security.
Family Dollar
Dallas, Tx
Part Time Sales Associate
May 2016 - August 2016
Assist customers with the purchase of personal merchandise selections and Help with store navigation, advertised sales & pricing, worked with cash, stocking items, and housekeeping. Platinum Event Services
Dallas, Tx
Event Services Division
March 2016 - September 2016
Ticket Takers / Door Security / Ushers/Event Consulting / Management/Tour Security Planning/Consulting/Metal Detector Rental/Police Security / Traffic Control/Stage / Peer Group Security/Bodyguard / Celebrity Security/Valet / Parking Services/Radio Rental William-Sonoma
The Colony, Rd
Customer Service Representative
April 2015 - October 2015
Answer inbound calls for customers with Pottery Barn, Pottery Barn Teen, Pottery Barn Kids accounts or any other account under the company to place only order, check account information, order or shipping status, item inquiry, sale/ promotion information, website navigation.
Wal-Mart
Red Oak, Tx
Inventory Associate/Cashier
August 2014 - February 2015
Inventory Associate- Pick selected items from the inventory department to be stocked and placed on the sales floor by fellow sales associates. Place overstock items back in the inventory department in an organized manner.
Cashier- Assist customers with the purchase of personal merchandise selections and Help with store navigation, advertised sales & pricing, worked with cash, stocking items, and housekeeping.
God's Gift Automotive
Dallas, Tx
Shop Secretary
September 2012 - April 2014
Meet and greet customers, handle and process paperwork to complete customer’s requests and requirements regarding orders for parts, inventory, payroll, data entry, delegate clerical duties, and orchestrate maintenance and housekeeping. Citi Group
Irving, Tx
Customer Service Rep
May 2011 – June 2012
Inbound calls from clients with Home Depot Commercial Credit Card accounts to provide basic account information, provide in-store transaction overrides, billing & payments, and online navigation assistance.
Staffmark Staffing Agency
Richardson, Tx
Customer Service Rep
October 2010 – May 2011
Inbound calls from clients in the process of Bank of America’s Home Loan Modification program to provide basic account information, explain modification process, inform of requested and received documents, billing & payment, modification status, and online navigation assistance.
E&B Auto Service
Dallas, Tx
Shop Secretary
May 2009 – May 2010
Meet and greet customers, handle and process paperwork to complete customer’s requests and requirements regarding orders for parts, inventory, housekeeping, payroll, faxes, copies, data entry, and clerical duties.
Aegis Communications Inc.
Irving, Tx
Customer Service Rep
July 2008 – March 2009
Inbound calls from clients related to Humana Insurance contract dealing with activation of accounts, payments & billing, prescription medication approval, general policy information, and outbound collections & advertising.
Stream International Inc.
Richardson, Tx
Customer Service Rep
November 2007 – January 2008
Inbound calls from clients related to Sirius Satellite Radio contract dealing with activations, billing & payments, technical support and outbound collections. Sales quota requirements. Stream International Inc.
Richardson, Tx
Customer Service Rep
December 2006 – May 2007
Inbound calls from clients related to H&R Block Tax Cut contract dealing with technical support, program navigation assistance, billing & payment, and outbound collections. Sales quota requirements.
Burlington Coat Factory
Mesquite, Tx
Customer Service Rep
January 2006 – April 2006
Interact with the public on a daily basis and provide personal customer service, distributed assistance to customers on a one on one basis to supply. Help with store navigation, advertised sales & pricing, and worked with cash.
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