Summary
Dynamic sales leader with proven
success at Camping World and Good
Sam, excelling in customer relationship
management and conflict resolution.
Spearheaded initiatives that
significantly boosted account growth
and enhanced client satisfaction.
Adept at motivating teams and
implementing effective sales strategies
to drive revenue and achieve
organizational goals.
Skills
e Customer relationship management
e Conflict resolution
e Sales closing
¢ Problem-solving abilities
e Staff motivation
Education and Training
Bachelor of Arts
Regis University
Denver, CO,
Religious Studies, 05/1974
*************@*****.***
Denver, CO 80014
Experience
Camping World and Good Sam
Lead Sales Agent Centennial, CO 04/2018 to 03/2025 e Established new accounts and serviced existing accounts maintaining professional relationships.
e Coordinated with marketing team to develop promotional materials.
e Greeted and assisted customers to foster positive experiences.
Event Music Services
Managing Partner Denver, CO 01/2011 to 02/2021
e Conducted auditions for new talent as needed by the organization's artistic director.
e Ran production equipment to alter and improve recording sound quality and flow.
e instructed performers on history, fundamentals, and appreciation of different music styles .
e Advised musicians and vocalists on technique to improve end results.
e implemented fundraising and promotional activities to support music programs.
EJ Jazz Cafe
Restaurant Owner Reno, NV 03/2003 to 05/2009
e Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages. e Delegated work to staff, setting priorities and goals. e Trained staff, facilitated staff meetings and spearheaded menu development.
e Responded promptly to customer complaints or issues related to the restaurant's services or products.
e Interviewed potential hires for front-of-house positions such as servers and bartenders .
Faith Based Solutions
National Sales Manager Reno, NV 02/2001 to 02/2005 e Interviewed prospective employees and provided input to HR on hiring decisions.
e Developed, implemented and evaluated fundraising campaigns for the non-profit organization.
e Designed and executed sales strategies across multiple channels to increase market share.
e Established sales objectives by forecasting and developing annual sales quotas for regions and territories.
e Maintained active sales contacts with assigned accounts to keep communication open and capture consistent revenue.