Remote Customer Service & Operations Leader

Jasmane Bradley

Charlotte, NC Remote Customer Service & Operations Professional

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Professional Summary

Results-driven customer service and operations professional with 8+ years of experience delivering exceptional client support, leading high-performing teams, and managing fast-paced business operations. Proven background in leadership, conflict resolution, employee development, and customer retention. Experienced managing teams of 40+ employees while maintaining high service standards, operational efficiency, and strong customer satisfaction metrics. Currently completing a Bachelor’s Degree in Business Administration with an Associate Degree in Business Management & Entrepreneurship already earned. Seeking a high-paying remote customer service, client support, account management, or operations role where leadership and communication skills can drive customer success.

Core Qualifications

• Remote Customer Support

• Customer Relationship Management (CRM)

• Team Leadership & Coaching

• Conflict Resolution

• Client Retention Strategies

• Operations Management

• High-Volume Customer Service

• Employee Training & Development

• Microsoft Office Suite

• Communication & Interpersonal Skills

• Scheduling & Workforce Coordination

Professional Experience

General Manager Restaurant & Hospitality Operations

Various Hospitality Companies South Carolina & North Carolina

2020 – Present

• Managed daily operations for high-volume restaurant environments generating over $100K in weekly sales.

• Led, coached, and developed teams of 40+ employees while maintaining strong morale and performance.

• Resolved customer concerns professionally and efficiently, improving customer satisfaction and retention.

• Reduced operational waste while increasing overall sales performance by approximately 20%.

Lead Barista / Supervisor

College Campus Dining & Coffee Operations

2016 – 2020

• Delivered exceptional customer service in a fast-paced campus environment.

• Supervised and trained barista teams while maintaining productivity and service quality.

• Assisted with inventory tracking, scheduling, and customer issue resolution.

Education

Bachelor of Business Administration (In Progress) – Expected Graduation 2027

Associate Degree – Business Management & Entrepreneurship

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