Director of Contracts, Sales & Services

JENNIFER GOOCH

Henderson, NV *****

********.*****@*************************.*** / 708-***-****

SUMMARY

Management professional bringing Sales background, leadership talents and focus on performance. Continuously reviews work to identify areas of opportunity. Focused on enhancing workflows and procedures to maximize team success. SKILLS

Multi-unit construction operations management

Multi-site construction operations

Team building

Dedicated

Personable

Negotiations expert

Productivity improvement specialist

Strategic planning

Gordian Construction Software

PPW software

Experience with contract procurement and

management

Self- Starter

Flexible

Critical thinking

Personnel development

Customer relations

Goal-oriented

Detail-oriented

Strategic thinker

15 Years sales experience.

Microsoft Proficient

Yardi Software

Excellent Customer Service

Conducted training for field staff

EXPERIENCE

Director of Contracts Sales & Services / J&G PRESERVATION LLC - Chicago, IL 04/2019 - Current Accomplishments

Received 5 of 5 star ratings on performance reviews each annual review Created new departmental procedures manual for field Inspectors Assessed organizational training needs, conducted field retrains Competitive Analysis used data from local market trends Awarded and recognized for quality inspections

Developed field Trainings Manuals, Power Point presentations and facilitated And conducted classroom trainings for field employees, Increased company revenues by cultivating new customers, providing superior service and Applying pricing strategies while leading the market in construction labor

Met budget targets by controlling expenses and eliminating wasteful behaviors Developed and optimized labor schedules/contracted labor to meet expected coverage demands and maintain optimal service levels

Well versed and point of contact for company contract procurement and Section 3 Compliance Ensured standards for quality, customer service and health and safety were met Maintained inventory and ensured inventory levels were maintained in response to supply and demand for multiple jobsites

JG

Set and administered annual Project budget, consistently maintaining controls and Preventing overages in cost

Coached, counseled, recruited, trained and disciplined contractors, and also evaluated on-the job performance. Negotiated contracts with outside providers to minimize costs to company and customers. Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.

Read through contracts, regulations and procedural guidelines to verify comprehension and compliance. Negotiated and reviewed contracts, rates and terms with current facilities and suppliers. Created and revised systems and procedures by analyzing operating practices, recordkeeping systems and forms control.

Director of Construction / J&G Preservation LLC/Chicago Housing - Chicago, IL 01/2016 - 01/2021 Responsible for Project Management of all CHA Construction contracts Duties Include:

Participation of joint scope meetings

Creating detailed line item proposals for all construction contracts Responsible for organizing mobilization of crews necessary for project start Responsible for making sure time lines are met per client request Responsible for directing on-site construction managers to meet client goals Responsible for approving all materials purchased for construction projects, Ensuring that they meet clients. Established and enforced procedures and work standards, promoting team performance and safety. Monitored project progress to enforce adherence to deadlines and quality standards. Created work crew schedules and delegated assignments. Kept detailed progress records to hit strict deadlines and adjust plans. Inspected sites before and after construction projects. Allocated material and labor resources to promote on-time and under-budget project completion. Conducted site pre-inspections and coordinated post-construction audits. Coordinated phases of construction projects from inception to completion. HQS Supervising Inspector / Chicago Housing Authority/CVR & ASSOCIATES 01/2010 - 01/2012 Responsible for performing HQS Field inspections for the Chicago Housing Authorities Section 8 Program These inspections include interior as well as exterior and site inspections Responsible for downloading daily work schedules and uploading completed inspections daily Communicated with property owners to explain the deficiencies or repairs required and requirements and time allotted to meet HQS.

Licensed Cosmetologist / Complete Care Beauty Salon - Chicago, IL 05/1988 - 06/2010 Met with new clients and provided successful hair consultations detailing expectations for color, style and cut. Scheduled daily client appointments with necessary details and remembered customer preferences and special needs.

Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs. Increased sales by providing exceptional service and maintaining positive and energetic attitude. Introduced modern techniques to style and stay up to date with newest trends in hair, nails and makeup. HQS Lead Inspector / Chicago Housing Authority/McCright & Associates 01/2008 - 01/2010 Responsible for performing HQS Field inspections for the Chicago Housing Authorities Section 8 Program These inspections include interior as well as exterior and site inspections Responsible for downloading daily work schedules and uploading completed inspections daily Communicated with property owners to explain the deficiencies, or repairs required and requirements and time allotted to meet HQS.

Healthcare Customer Service Representative / UnitedHealthcare - CHICAGO, ILLINOIS 01/2003 - 10/2006 Community Benefits Representative

Presented existing and prospective customers with valuable service or product information to aid in decision- making.

Educated recipients of government assistance about the function of an HMO. Implored for onsite marketing opportunities in physician offices and public settings health vendor fairs. Conducted marketing activities for a managed care plan to Medicaid and Kid Care recipients. Enrolled eligible recipients into United Health Care HMO Product. Managed Care Associate / Amerigroup Community Care - CHICAGO, IL 08/2000 - 09/2002 Conducted marketing activities for HMO to Medicaid recipients. Conducted onsite marketing opportunities in Doctors and offices Health Fairs. Marketed and Enrolled a Managed Care Plan to Medicaid and Kidcare Recipients. Exceeded projection goals on a monthly basis.

Organized direct marketing seminars in public settings. Marketing Customer Service Representative / Marriott Vacation Club Marriott Hotels 01/1999 - 01/2001 Marketed/sold vacation club packages to new and existing customers. Received inbound calls and Placed outbound calls in order to market Marriott Hotels Timeshare Products. Lead Mentor/Trainer for new hires Exceeded Sales goals. EDUCATION AND TRAINING

MBA: Business Administration 05/2022

Capella University - Minneapolis, MN

Bachelor of Arts: Business Administration 06/2021

Capella University - Minneapolis, MN, United States Dean's List Honoree Three Semester's 2019 Ranked in Top 5% of class 2020 - Dean's List

Licensed Cosmetologist: Cosmetology 05/1984

Nairobi School Of Cosmetology - Dublin, GA

CERTIFICATIONS

Licensed General Contractor

MBE/WBE Certified

Certified Lead Inspector

Certified HQS Inspector

INTERESTS

Trainer For HIV and Hepatitis C for at risk communities Facilitated Vendor Fairs and Community outreach events Developed Training material and Informational pamphlets for outreach purposes ADDITIONAL INFORMATION

AWARDS, Awarded Multiple Contractor of the year awards and Bonuses for Top Quality Rehab and Labor Reduction. Drove bottom line profit percentage 25 to 30

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