Small business owner

DARLENE P L UMLEY

CUSTOMER SERVICE PROFESSIONAL

MAN WV, 25635, UNITED STATES 304-***-****

• CONTACT •

*********@*******.***

SUMMARY

Dedicated professional with experience in customer engagement and operations management. Proven ability to manage all facets of business, including customer interaction, order fulfillment, and logistics. Brings strong organizational and interpersonal skills honed through small business ownership and foster care. Eager to leverage experience in providing support and managing responsibilities to excel as a Virtual Customer Service Professional, ensuring positive client experiences and efficient issue resolution.

WORK EXPERIENCE

, Pride, Logan, United States

10/2024 – 04/2025

Teacher assistant

Assisted children with daily activities, including educational tasks, playtime, nap time, and transitions to and from home.

Operated the bus to transport children safely to and from school on scheduled routes.

, Logan county board of education, Logan wv, United States 08/2024 – 05/2025

Provided support for students with special needs, facilitating their participation in classroom activities.

Assisted the lead teacher with various tasks, including managing transitions, organizing playtime, snack, and meal times, and supporting work and activities. Teachers aide

, Little Town Creations, Man wv, United States

07/2019 – Present

Established and cultivated a small business, demonstrating consistent growth and expansion from its inception.

Managed all facets of operations, encompassing product creation, design, order fulfillment, shipping logistics, bookkeeping, and direct customer engagement. Small business owner

, Necco, Logan, United States

02/2017 – 08/2025

Provided a nurturing and stable home environment for children in foster care, including adoption.

Managed all aspects of child-rearing, such as academic support, behavioral guidance, and daily care, while concurrently operating a small business and raising older children. Completed specialized training, actively participated in group discussions, and contributed to recruitment efforts for foster parents.

Foster care parent

EDUCATION

, Associates in science, Salon

management, Logan, United States

08/2025 – Present

Southern wv community college

Currently pursuing an Associate's degree, blending online coursework with in-person classes starting in the fall.

Planning to further education in Early Childhood Education and Behavior Analysis post- completion.

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