Customer Service Specialist with 2+ Years Experience
Resume:
SUSHMA SARIPALLI Kirkland,WA*****
****************@*****.***
PROFESSIONAL SUMMARY:
Customer-focused and detail-oriented professional with 2+ years of experience providing exceptional customer service, administrative support, and technical assistance. Skilled in handling customer inquiries, resolving issues efficiently, maintaining accurate records, and delivering positive customer experiences. Strong communication, problem-solving, and multitasking abilities with experience supporting diverse customers in fast-paced environments CORE TECHNICAL SKILLS
Customer Service & Client Support
Call Handling & Email Support
Customer Relationship Management (CRM)
Complaint Resolution
Data Entry & Documentation
Administrative Support
Microsoft Office Suite
Problem Solving & Troubleshooting
Active Listening
Order Processing
Time Management
Team Collaboration
Conflict Resolution
Customer Retention
Technical Support
Multitasking & Prioritization
PROFESSIONAL EXPERIENCE
Mikha IT Solutions LLC charliote Aug2023-june2024
Customer Service Representative
Responsibilities
Respond to customer inquiries via phone, email, and chat while maintaining high service standards.
Resolve customer concerns and complaints promptly, ensuring customer satisfaction and retention.
Process customer requests, account updates, and service-related transactions accurately.
Maintain detailed customer records and document interactions within CRM systems.
Collaborate with internal teams to address escalated customer issues and provide timely resolutions.
Consistently achieve performance goals related to response times, quality, and customer satisfaction.
Educate customers on products, services, and company policies to improve overall customer experience.
Napta Technologies, India Aug 2015 – Jan 2016
Customer Support Executive
Responsibilities
Promoted sales via telephone to end-customers by building and maintaining professional business relationships.
Conducted portfolio reviews with customers and adjusted as appropriate.
Sold add-on products and services, introduced new product offerings, and ensured customers know how to use these products.
Used consultative selling approach to develop an understanding of the customer's business, serving the customer needs as appropriate.
Strategize and communicate with Field Sales Reps regarding retention and sales activity within the customer base.
Provided remote technical and application support to customers.
Research technical issues to resolve customer queries.
Provided exceptional customer service that maintains or increases current customer satisfaction levels.
Maintained thorough documentation of all reported issues and customer inquiries.
Performed occasional field technician responsibilities such as installation or go live services as time permits and demand warrants.
Monitored and reported sales volume and business. Education
Master’s Degree in Electrical Engineering
ACHIEVEMENTS
Maintained high customer satisfaction ratings through effective issue resolution.
Recognized for strong communication and customer relationship-building skills.
Successfully managed multiple customer requests while meeting productivity targets.
Demonstrated ability to resolve complex customer concerns with professionalism and empathy
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