Charitable, Client-Focused Retail & Wellness Professional

Charlese Hailey Caldwell

Uniondale, NY 516-***-**** *************@*****.***

CNA EKG Phlebotomy HHA BLS/CPR Certified

Professional Summary

Results driven retail professional experienced in delivering elevated customer experiences and building long term client relationships. Skilled in clienteling, luxury service standards, and exceeding sales goals through personalized service.

Core Skills

Clienteling, Luxury Customer Service, Relationship Building, Personal Styling, Sales Performance, Brand Presentation, Visual Merchandising, Retail Operations

Retail & Customer Experience

Assistant Store Manager – Lovisa Jewelry 2024

Managed daily store operations including scheduling, inventory audits, KPI tracking, and cash handling.

Led and coached sales associates to meet and exceed store sales targets.

Maintained visual merchandising standards and ensured strong brand presentation.

Resolved customer concerns while building long term client relationships and loyalty.

Floor Lead – Lush Cosmetics 2023

Supervised floor operations and supported staff in delivering engaging product experiences.

Trained team members on product knowledge, customer engagement, and sales techniques.

Assisted with merchandising displays and inventory management.

Delivered high energy customer service that encouraged repeat business.

Keyholder – MAC Cosmetics 2021–2022

Provided personalized beauty consultations and product demonstrations.

Handled opening and closing procedures, deposits, and inventory restocking.

Maintained brand visual merchandising standards.

Built strong client relationships to increase repeat business and product sales.

Bra Specialist – Victoria’s Secret 2021

Provided professional bra fittings and personalized styling support.

Recommended complementary products to increase overall sales.

Created a welcoming, body positive shopping experience for customers.

Maintained fitting room organization and merchandising standards.

Healthcare Experience

Clinical Associate / Patient Care Assistant – Mercy Hospital 2025–Present

Provide direct patient care including vital signs, hygiene assistance, feeding, and mobility support.

Assist nurses with EKG monitoring, phlebotomy, specimen collection, and patient transport.

Maintain accurate documentation in EMR systems and follow hospital safety protocols.

Direct Support Professional – AHRC Nassau 2025

Assist individuals with disabilities with daily living activities.

Support independence and document client progress.

Home Health Aide – Anchor Health Present

Provide personal care including bathing, grooming, meal prep, and companionship.

Monitor patient wellbeing and communicate health concerns.

Education & Certifications

Cambridge Business Institute – Hempstead, NY

Phlebotomy Technician

EKG Certification

Certified Nursing Assistant (CNA)

Home Health Aide (HHA)

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