Experienced Customer Service Professional with 10+ Years

Althea K. Robinson

Raleigh, NC ***** 321-***-**** – *****************@*****.***

Superior Customer Service Representative with 10 years of experience in demonstrated ability of team building, product promotion, and customer relations.

QUALIFICATIONS

Lumin Digital Banking; Sugar/CRM;

Bitwarden Password Vault;

Halo IT Support Center;

Teams; VPN Connections;

FIS VISA and Credit Card Support; ADP; Excel, Microsoft Word; Outlook; OSI/DNA Prod

SKILLS

Strong attention to detail with superior public presentation, interpersonal and teamwork skills. Dynamic with high emotional intelligence and creativity that allows for harmonious work environments with positive results along with the ability to work independently, with change, ambiguity and tight deadlines.

EDUCATION & LICENSURE

Nassau Community College,

Business Administration Hempstead, NY

BOCES Technical School

LPN Studies

Westbury, NY

REFERENCES

Available upon Request

US Alliance Credit Union, Rye, New York

Member Services Representative 2/2023 – 2/2026

Delivered high-quality customer service via phone by addressing member inquiries, resolving issues, and providing accurate account information

Analyzed account activity to identify and resolve discrepancies efficiently

Educated members on products and services, consistently supporting cross-selling initiatives

Space Coast Credit Union, Melbourne, FL

Member Services Representative 6/2016 – 1/2023

Assisted members via phone by resolving account issues, answering questions, and ensuring a positive service experience

Investigated and corrected account errors through detailed account monitoring and analysis

Educated members on SCCU products and services while supporting cross-selling initiatives

EBay Enterprise, Melbourne, FL

Customer Service Representative 8/2010 – 6/2016

Managed sales and customer service interactions via phone, addressing inquiries and providing product and service information

Communicated pricing and availability details clearly and accurately

Demonstrated sound judgment and professionalism when handling customer interactions

Pediatric Services of America, Melbourne, FL

LPN 1/2001 – 6/2010

Provided in-home nursing care to chronically ill patients, including medication administration and specialized treatments

Monitored oxygen levels, ventilators, feeding pumps, and IV therapies to ensure patient stability

Performed tracheostomy care, G-tube care, and wound care in accordance with clinical standards

Assisted patients with activities of daily living (ADLs) and coordinated medical appointments

Assessed, planned, implemented, and evaluated individualized nursing care plans

Delivered patient and caregiver education to support ongoing care and treatment adherence

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