Customer Service Specialist with Collections Experience

Cheryl Jeter

Canton Ohio 447**-***-*** **** *********@*****.***

PROFESSIONAL SUMMARY

Dedicated professional seeking an entry-level customer service position where I can apply my interpersonal skills. I have several years’ experience in working as a customer service representative, collections and at a call center. Eager to bring fresh ideas, strong work ethics, and a growth-oriented perspective to a dynamic team.

EDUCATION

Attended University of Toledo 1983 to 1987

Attended Stark State College 2009 to 2010

Major: Communication

SKILLS:

Excellent communication skills

Data Entry computer skills

Knowledge of various Microsoft programs

Work Experience

Liberty Health Share Canton, Ohio 2017 to 2022

Customer Service Representative

Assist healthcare providers with bill status checks and navigating provider portal

Managed high volume in bound calls from members and healthcare providers

Resolve member and provider concerns regarding medical bills with compassion and efficiency

Provide clear information about sharing guidelines, program options, and eligibility.

Ameri dial Canton Ohio 2016 to 2017

Customer Service Representative

Manage large amounts of incoming and outgoing calls

Handled customer inquiries, complaints, and issues.

Provide prompt accurate and courteous customer support

Document all customer interactions in company’s systems

General Electric, Canton Ohio 1988 to 2004

Collections Coordinator

Managed high volume customer receivables

Partnered with sales, finance, and customer service departments to resolve issues that impact payments

Contact customers to resolve payment issues, discrepancies, and disputes

Demonstrated ability to analyze problems with high attention to detail.

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