Healthcare Administrative Professional with Strong Compliance

Lori Reed

Marshall, MI 517-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Detail-oriented and compassionate administrative professional with over 6 years of experience coordinating medical services, maintaining confidential records, and ensuring regulatory compliance within healthcare and residential settings. Skilled in appointment scheduling, documentation management, and communication with healthcare providers. Recognized for accuracy, professionalism, and the ability to manage sensitive information in fast-paced environments. CORE COMPETENCIES

• Medical Appointment Scheduling

• HIPAA & Confidential Record Handling

• Patient File Management

• Electronic Documentation Systems

• Insurance & Provider Coordination

• Regulatory Compliance

• Staff Scheduling & Administrative Support

• Customer Service & Front Desk Support

• Microsoft Office (Word, Excel, Outlook)

PROFESSIONAL EXPERIENCE

Residential Program Manager – Pathlight Community Services (June 2023 – March 2025)

• Coordinated medical appointments, transportation, and follow-up care for 6 residents

• Maintained accurate medical records, medication logs, and compliance documentation

• Communicated with physicians, specialists, pharmacies, and case managers

• Ensured documentation met state regulatory and healthcare standards

• Scheduled and supervised 15 staff members

• Prepared incident reports and maintained confidential files Employment Specialist – Hope Network (September 2022 – October 2023)

• Maintained detailed client records and documentation

• Assisted with employment paperwork and applications

• Coordinated appointments and communication between clients and employers

• Tracked progress using electronic documentation systems Residential Program Manager – Community Living Support Services (Dec 2018

– May 2021)

• Managed resident medical documentation and coordinated healthcare services

• Maintained compliance with healthcare regulations and licensing standards

• Scheduled staff shifts and maintained payroll-related records

• Collaborated with medical providers and external agencies Customer Service Representative – Interstate Food Mart (2025 – Present)

• Provide professional service in high-volume setting

• Accurately process transactions and maintain organized workspace

• Demonstrate strong communication and multitasking skills EDUCATION

Bachelor of Social Work (In Progress) – Walden University Social Work Coursework – Spring Arbor University

High School Diploma – Albion Senior High School

CERTIFICATIONS

• Adult & Child CPR/AED – American Red Cross (Valid through April 2027)

• First Aid – American Red Cross (Valid through April 2027)

• Safety Care – Crisis De-escalation

• Valid Driver’s License

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