Multilingual Administrative Professional with Paralegal Skills
Resume:
Hazel Parker
**************@*****.***
RESUME
HIGHLIGHTS OF QUALIFICATIONS
Over 18 years of result driven experience in media, administration, and events.
Working knowledge of legal administration including organizational structure, services, mandate, by-laws, and regulations.
15 years of experience providing distinguished customer service and supervision with excellent written and verbal communication skills.
Fluent in spoken and written English Hindi, Punjabi, and Urdu. Score 4 with Air Canada. EDUCATION
Diploma in Immigration Law Jan 2019 – July 2019
CDI College, Mississauga
Diploma in Paralegal Studies Nov 2014 – Nov2015
Trios College, Brampton
MA English Literature 1987-1989
Panjab University, India
PROFESSIONAL EXPERIENCE
Administrative Assistant/Sales (Weekends) October 2019 – Present Time Works, Brampton
Scheduled meetings and appointments with clients.
Trained sales staff during seasonal employment.
Organized social media contests, children’s online painting competition post covid.
Participated in local events with sponsorship opportunity and donation drive.
Tracked delivery and pick up by business and retail clients.
Purchased and maintained office and event décor supplies. Customer Experience Specialist November 2021- Present Air Canada, Pearson Airport Toronto
Executing the onboarding tasks including issuing boarding passes and directing to the maple lounge for Priority Clients.
Preparing and issuing tickets and documentation for the travel.
Assist pre-boarding passengers and provide information on flight schedules and routes.
Assigning various tasks inside the domestic and international counters for the new recruits.
Assisting in dispute resolution about cancelled flights and relocation of travelers.
Providing the first point of contact supporting priority clients and customers.
Guiding customers of their various channels to reach the right Gate for the Boarding.
Responding to queries to determine the type of assistance required. 2
Hazel Parker
**************@*****.***
Legal Administrative Assistant Sept. 2018 – January 2019 Ministry of Attorney General, Toronto.
Managed the administrative portion of the legal files for 4 counsels.
Prepared reports and updates to senior management and council including briefing notes.
Maintained databases and prepared files for the hearings including settlement conferences and a wide range of confidential legal support services under the direction of Honorable Judges. Court Reporter/Supervisor May 2016 – September 2018 Superior Court of Justice, Toronto
Digitally recorded the court proceedings.
Operational support to the Superior Court of Justice including the record keeping.
Prepared court orders and worked in coordination with other team members and stake holders.
High volume of sensitive and confidential information taken care of professionally and worked under pressure.
Supervised and trained the new recruits.
Legal Assistant/Social Media Coordinator Feb.2014-November 2014 Suma Rao Immigration Law Firm, Mississauga.
Provided executive support, analysis, and advisory services to the lawyer on immigration matters.
Lead and managed a team of 4 and trained new staff.
Received, logged and filed legal documents.
Tracked and reported monthly Hours for billing/expense determinations.
Achieved sales targets.
Developed the project strategy including creation and execution of plans, delivery, and risk management, monitored relevant risk factors impacting the progression. Call Centre Associate/ Banking July 2002 – Aug 2005 ING Direct Bank/Tangerine, Toronto.
Formally trained by Tangerine in sales and service including expert cross selling and effective negotiation skills.
Achieved weekly and monthly sales targets and exceeded.
Analyzed and compared financial situation of clients, recommended appropriate products.
Supervised at Café location in Toronto and inbound call center. Media and Cultural Role
All India Radio and Television in India.
Hindi Times Newspaper and CMR Radio & volunteered with Rogers TV, Toronto.
Modeled for CIBC Bank in a Diwali TV Commercial in Toronto 2019
Voice over for YMCA in Cineplex.
Produced and organized fashion shows including charity events with Trillium Health, Canadian Cancer Society, Sick Kids, William Osler Health Foundation.
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