Healthcare Support & Insurance Verification Specialist

CONTACT

850-***-****

*************@*****.***

Pensacola, FL (Remote)

SKILLS

Insurance Verification

Claims Processing

EHR Systems

HIPAA Compliance

Medical Terminology

Customer Service

Data Entry

Microsoft Office

EDUCATION

A.S. Health Services Management

(Expected May 2026)

Pine Forest High School Diploma

CERTIFICATION

Certified Medication Technician

Jaylin Broussard

Professional Summary

Detail-oriented healthcare professional with 10+ years of customer service experience and strong expertise in insurance verification, patient access, and remote healthcare support. Proven ability to resolve claims issues, manage high-volume workflows, and maintain accurate EHR documentation. Professional Experience

Insurance Verification Specialist – Community Health NW FL (2023–Present)

• Verify insurance eligibility and benefits

• Resolve discrepancies to prevent denials

• Maintain accurate EHR records

• Educate patients on coverage

Certified Medication Technician – Waterford at Creekside (2024–Present)

• Administer medications safely

• Monitor patient conditions

• Maintain compliance and documentation

Benefits Enrollment Specialist – Alorica (2023–2024)

• Assisted with enrollment & claims resolution

• Collaborated with HR/payroll

• Ensured compliance

Remote Patient Support Specialist – Cencora (2021–2022)

• Remote patient support & scheduling

• EHR documentation

• Patient education

Remote Patient Service Representative – Cencora (2019–2021)

• High-volume calls, scheduling, insurance verification

• HIPAA compliance

Contact this candidate