People-Focused Customer Service Leader with Insurance Expertise
Resume:
Tamme Pompilio
Customer Service & Sales Professional
Chicago, IL 60655
*************@*****.*** 708-***-****
Authorized to work in the U.S. for any employer
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Professional Summary
Results-driven Customer Service and Sales Management professional with over 30 years of experience in insurance, retail, and service-based environments. Proven ability to manage office operations, drive monthly sales revenue of $10K–$25K, train and lead staff, and build long-term customer relationships. Highly analytical, detail-oriented, and known for exceptional customer satisfaction and professionalism across all departments.
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Career Goal
To secure a position with a growth-oriented organization where I can leverage my analytical abilities, leadership experience, and top-tier customer service skills to support operational excellence, cross-department collaboration, and superior client representation.
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Core Skills
Customer Service Excellence
Sales & Revenue Growth
Office & Operations Management
Insurance Policy Administration (P&C Licensed)
Staff Training & Development
Client Relationship Building
Compliance & Documentation
Banking, Deposits & Reporting
Conflict Resolution
Marketing & Promotions
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Professional Experience
Office / Customer Service / Sales Manager
Allstate Insurance – Various locations and Remote
August 2018 – 2025
Licensed in Property & Casualty; In IL and WI
Manage all office operations including customer service, sales, training, banking, and compliance
Generate consistent monthly sales averaging $15,000-$25,000 Expert in Allstate guidelines, endorsements, cancellations, and rewrites Successfully operated the office independently or with minimal staff while maintaining mid-to-top tier performance for over one year
Build strong rapport with new and existing clients through relationship-focused service Known for efficiency, punctuality, and a “customer-first” approach
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Marketing / Sales Representative
Chicago Marketing Inc – Downers Grove, IL
March 2018 – August 2018
Marketed branded products and services in retail environments Educated customers and closed sales using consultative selling techniques Organized sales documentation and completed follow-ups Recorded all transactions via tablet and written documentation
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Jewelry Associate / Marketing Specialist
Sam’s Club – Hodgkins, IL
March 2016 – March 2018
Solely managed the jewelry department, including sales tracking and inventory Trained staff and coordinated with management on departmental needs Handled special orders and resolved order delays
Promoted and onboarded members to the Sam’s Club mobile application
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Event Specialist
Crossmark – Northlake, IL
September 2013 – March 2016
Engaged members through product demonstrations and sampling Educated customers while meeting sales quotas
Maintained strict food safety and sanitation standards
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Front End Supervisor
Whole Foods – River Forest, IL
November 2012 – July 2013
Supervised front-end staff and ensured exceptional customer service Balanced registers, prepared deposits, and ran end-of-shift reports Trained new employees to company standards
Resolved customer concerns in collaboration with department leaders
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Customer Service Representative
Boston Market – Westmont, IL
July 2011 – November 2012
Delivered friendly, efficient service while processing orders and catering requests Maintained FDA-compliant temperature logs
Handled cash, credit transactions, and register balancing
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Assistant Manager
Marathon Oil – Bridgeview, IL
October 2010 – July 2011
Hired, trained, and scheduled approximately 20 employees Conducted safety and loss prevention training
Managed inventory, merchandising, vendor relations, and accounts receivable Experienced with state lottery operations
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Customer Service Representative
Thornton Oil – Summit, IL
January 2009 – October 2010
Maintained store operations, cleanliness, and inventory Completed all lottery reporting and sales
Balanced cash drawers with minimal discrepancies
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Assistant Manager / Safety Trainer
Braum’s – Fort Worth, TX
December 2007 – January 2009
Managed store operations including banking, scheduling, and inventory Oversaw safety and loss prevention training
Supported food preparation and customer service operations
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Assistant Manager
7-Eleven – Fort Worth & Haltom City, TX
January 1997 – September 2007
Managed hiring, training, inventory, and merchandising Implemented improved loss prevention procedures
Oversaw tobacco inventory and daily counts
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Education
Associate in Business Science
Argosy University – Chicago
June 2013 – May 2016
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