Customer Service & Dispatch Professional with 10+ Years

Tamara Howard

Covington, GA ***** +1-404-***-**** ****************@*****.***

Professional Summary

Results-driven customer service/dispatch professional with over 10 years of experience seeking a role to represent a business with a highly professional and caring demeanor. Authorized to work in the US for any employer. Willing to relocate: Anywhere

Work Experience

AAA roadside assistance

AAA The Auto Club Group Atlanta, GA

March 2024 to Present

Scheduler Coordinator

LTCG Remote

June 2019 to April 2024

• Handles high volume inbound/outbound calls

• Booking appointments

• Data Entry

• Scheduling in Outlook and Link system

Outreach Specialist

WellPoint Atlanta, GA

August 2017 to June 2019

Coordinates follow-up care plan needs for members by scheduling appointments or enrolling members in programs

• Assess members compliance with policy

• Coach members on ways to reduce health risks

• Prepares reports to document case and compliance updates Office Assistant

Drug Free USA Duluth, GA

March 2015 to August 2017

• Schedule appointments

• Handle all inbound/outbound calls

• Prepare invoices

• Perform Drug and DNA testing

General Warehouse Worker

General Mills Covington, GA

October 2009 to March 2015

• Production line

• Machine operator

• Assembly

• Packing

General Warehouse Associate

Wagner staffing solution Covington, GA

June 2005 to October 2009

• Shipping

• Production line

• Machine operator

• Assembly line

• Packer

Dispatcher

Education

High School Diploma

Stephenson High School Stone Mountain, GA

2005

Associate's degree

Bachelor's degree

Skills

Cold calling Food production Writing skills On-call scheduling EMR systems Computer networking Remote access software Quality control CRM software Microsoft Outlook Medical terminology Real-time scheduling adjustments Network Support Medical coding Time management Computer skills English Desktop support Incident report management Shipping & receiving Operating Systems CPT coding CRM system proficiency Maintenance records management CPR Medical office experience Insurance verification Computer operation Organizational skills Desktop Support Dispatch software communication Assembly Customer Service Operating systems Help desk Customer service Microsoft Office Compliance record maintenance Troubleshooting Managing dispatcher teams - Largest dispatcher team managed (16-20 team members) Route optimization Order picker Remote Access Software Office experience Customer records maintenance Communication skills Rotation scheduling 24/7 scheduling Medical billing Epic DispatchTrack Microsoft Windows Active Directory Technical Support Typing Call center experience Microsoft Word Daytime scheduling Fleet management - Largest fleet managed (11-20 vehicles) Urgent care Fuel record maintenance Sales Proficient in Microsoft Word and Excel Outstanding Customer Service Excellent Call Center Service Handling phones with effective communication Scheduling clients Conflict resolution Driver log management Cold Calling Hospitality Windows Technical support Supervising experience Software troubleshooting Night shift scheduling Waste management Microsoft Excel Dispatch record maintenance Real-time vehicle tracking Help Desk Data entry Microsoft Powerpoint Multi-line phone systems HIPAA Accounts receivable

Certifications and Licenses

Medical Billing Certification

Non-CDL Class C

Driver's License

Additional Information

Authorized to work in the US for any employer

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