Administrative Assistant Seeking Remote Roles in Ohio

Kris Frindt

Lagrange, OH ***** 216-***-**** *******@*****.***

Professional Summary

Dependable Administrative Assistant with extensive experience supporting office operations, customer service, and scheduling for organizations serving up to 972 clients. Skilled in dispatch coordination, billing, and team supervision. Proven ability to manage high call volumes, prepare reports, and resolve issues efficiently. Recognized for reliability, attention to detail, and strong organizational skills. Work Experience

Administrative Assistant

Cleveland Spray Booth Specialists Co. Columbia Station, OH April 2018 to April 2026

Worked with QuickBooks Desktop Enterprise to streamline inventory, process vendor invoices, customer invoices and payments. Work with the team for scheduling service calls in a timely manner. Ordered necessary parts to ensure availability for technicians. Processed estimates to customers. Logistics for providing customers with necessary parts. Updated inventory and pricing as needed throughout the year. Service & Maintenance Administrative Assistant

West Roofing Systems, Inc. Lagrange, OH

September 2016 to February 2018

• Handled incoming calls and routed to appropriate department, ensuring efficient communication flow

• Entered new service dispatches and completed dispatches, expediting service operations and billing processes

• Secured project manager approval for billable work and sent invoices to customers, supporting timely revenue collection

• Provided Service Manager with weekly billing reports, enabling accurate financial tracking

• Coordinated service schedules and maintenance dispatches for Spring, Summer & Fall, contacting customers for upcoming service and processing completed jobs for billing Resident Services Coordinator

The Islander Apartments Middleburg, OH

June 2004 to September 2016

• Managed all incoming phone calls for 972 apartments, ensuring prompt and professional response

• Documented and distributed all service requests to assigned service technicians, streamlining maintenance workflow

• Routed resident complaints to manager or sent necessary letters, maintaining high resident satisfaction

• Prepared all move-in and move-out information for residents, supporting smooth transitions

• Performed general office duties, including filing, faxing, and ordering supplies, to maintain efficient operations

• Logged all letters sent and service requests written and completed, ensuring accurate records

• Assisted tenants with rent issues, resolving concerns and improving tenant relations

• Resolved minor computer issues related to the network, minimizing downtime

• Delegated assignments to office assistant, optimizing team productivity Administrative Assistant

Financial Guidance Group Berea, OH

1998 to 2003

• Managed incoming phone calls, ensuring professional client communication

• Uploaded information to website, maintaining up-to-date online presence

• Conducted follow-up phone calls for projects, supporting project completion

• Ensured timely mailings, improving client engagement and compliance

• Performed general office duties, including receivables, to support daily operations

• Prepared income tax returns during tax season, contributing to accurate and timely filings Night Shift Supervisor

East of Chicago Pizza Company Wellington, OH

1994 to 1997

• Directed nightly operations and managed employees, ensuring smooth workflow

• Guaranteed satisfaction of all customers, both in-house and phone orders, maintaining high service standards

• Balanced all cash at the close of each night, ensuring financial accuracy Motor Route Driver

Elyria Chronicle Telegram Elyria, OH

1992 to 1994

• Ensured on-time delivery to 350 customers, maintaining reliable service Administrative Assistant

Dardon & Associates Middleburg, OH

1987 to 1991

• Prepared and reviewed quotes and sales orders for communication, nursing, and fire alarm industries, supporting sales accuracy

• Coordinated shipping and receiving, ensuring timely delivery and receipt of goods

• Maintained inventory, optimizing stock levels and reducing shortages

• Performed general office duties to support daily business operations Education

Education (Vocational)

Olmsted Falls High School

1986

Skills

Data entry Appointment scheduling Microsoft Office, Quickbooks English Scheduling Software Administrative experience Computer operation Microsoft Office Filing Customer Relationship Management (CRM) Document Management Systems Microsoft Outlook Google Sheets Inventory Management Customer service Typing Foundation Software Billing and Invoicing Microsoft Excel Organizational skills Microsoft Word

Additional Information

Authorized to work in the US for any employer

QUALIFICATIONS

Microsoft Windows XP, 7, 10 & QuickBooks Pro

Mac experience

Proficient at Microsoft Office, including Word, Excel, Outlook, Access, 10 key & Internet

Excellent customer communication

Attention to detail and ready to change instruction at any time while working independently. Internet Explorer/Edge

Proficient with email and multi-tasking

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