Virtual Assistant & Customer Support Specialist with 7+ Years

NAVNEET KAUR

Ontario, Canada

604-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Organized and detail-oriented Virtual Assistant and Customer Support Professional with 7+ years of experience providing administrative support, customer service, scheduling coordination, documentation management, and operational assistance in fast-paced environments. Skilled in managing emails, calendars, customer inquiries, data entry, reporting, and virtual communication while maintaining professionalism and accuracy. Experienced using CRM systems, Microsoft Office, Google Workspace, and remote collaboration tools to support daily operations and improve workflow efficiency.

CORE SKILLS

● Virtual Assistant Support

● Administrative Assistance

● Email & Inbox Management

● Calendar Management & Scheduling

● Customer Service & Client Communication

● Phone, Email & Chat Support

● Data Entry & Record Management

● CRM & Ticketing Systems

● Microsoft Office Suite

● Google Workspace (Docs, Sheets, Gmail, Calendar)

● Reporting & Documentation

● Appointment Scheduling

● Workflow Coordination

● File Organization & Record Maintenance

● Multitasking & Time Management

● Problem Solving & Escalation Handling

● Remote Team Collaboration

● Order Processing & Account Support

● Inventory & Operational Coordination

● Languages: English, Punjabi, Hindi

PROFESSIONAL EXPERIENCE

Virtual Customer Support & Operations Coordinator

Mannan Logistics Mississauga, ON 2025 – Present

● Manage customer communication through email, phone, and internal platforms

● Coordinate scheduling updates, documentation tracking, and administrative workflows

● Maintain accurate customer records, operational reports, and digital files

● Support onboarding and administrative processes through organized documentation management

● Handle customer inquiries and issue resolution while maintaining professionalism and timely follow-up

● Utilize CRM systems, Microsoft Excel, Outlook, and remote collaboration tools for daily operations

● Assist with workflow coordination and cross-functional communication in a fast-paced environment

Administrative & Customer Support Representative

Texcan Surrey, BC 2022 – 2025

● Provided administrative and customer support for order processing, account inquiries, and documentation updates

● Managed email communication, customer follow-ups, and issue resolution

● Updated CRM systems and maintained accurate digital records and reports

● Coordinated communication between internal teams, customers, and vendors

● Assisted with scheduling, workflow coordination, and operational support tasks

● Handled multiple priorities while maintaining strong attention to detail and customer service standards

Operations & Administrative Coordinator

Cactus Club Cafe – Head Office Vancouver, BC 2020 – 2023

● Supported daily administrative operations including reporting, scheduling updates, and documentation management

● Maintained organized records, operational files, and inventory tracking systems

● Assisted with onboarding coordination and operational support tasks

● Prepared reports and updated workflow documentation with accuracy and efficiency

● Collaborated with internal departments to ensure smooth daily operations Order Fulfillment & Administrative Support Clerk

BC Liquor Distribution Branch Delta, BC 2018 – 2020

● Performed data entry, order processing, and administrative support tasks in a high-volume environment

● Maintained accurate records and inventory documentation

● Assisted with workflow coordination, reporting, and operational communication

● Supported fulfillment and logistics teams through organized documentation and tracking processes

● Ensured accuracy and efficiency while managing multiple tasks and deadlines EDUCATION

Associate Degree – General Studies

Columbia College Vancouver, BC 2019 – 2020

Online Dispatching & Systems Training Remote 2022 CERTIFICATIONS

● Customer Service Excellence – Coursera

● Microsoft Excel (Advanced) – Skillshare

● Sales & Negotiation Skills – LinkedIn Learning

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