Detail-Oriented Health Information Specialist Resume

April Morris

Alexandria, VA *****

Scanner Questions/Answers:

Q1. What experience do you have scanning and loading documents into a database or SharePoint?

A1- I have 4 years of experience scanning documents into a database.

Q2. What experience do you have sorting and properly categorizing documents and/or records?

A2- I sorted documents by first and last name, as well as by document type, to compile them into a single PDF file.

Q3. What experience do you have inputting information into Excel spreadsheets?

A3- I have over three years of experience entering information into Excel spreadsheets.

Professional Summary:

Detail-oriented and highly organized administrative professional with extensive experience in document imaging, data entry, health information management, and records coordination across medical, government, and corporate environments.

Skilled in scanning, indexing, and maintaining large volumes of sensitive records while ensuring accuracy, compliance, and confidentiality (HIPAA).

Demonstrated proficiency in electronic medical records (EMR) systems, Microsoft Office Suite (Excel, Word, and PowerPoint), and various database platforms.

Proven track record in supporting departments with database updates, document audits, retrievals, off-site storage logistics, and digitization of physical records.

Adept at coordinating records workflows, processing medical records requests, and managing high-volume data operations in both independent and team-driven settings.

Education:

PSI INSTITUTE- Cleveland, Ohio Certificate Data Processing Technology

John F. Kennedy High School- Cleveland, Ohio High School Diploma

Professional Experience:

Datavant/Medstar Georgetown University Hospital Oct 2023 to Apr 2025

Health Information Specialist

Reviewing and fulfilling requests for medical records from various sources, such as patients, healthcare providers, insurance companies, and legal representatives.

Ensuring that requests are legitimate, authorized, and comply with HIPAA and other applicable regulations.

Green Key Resources/Ingelside Sep 2021 - Feb 2022

Data Entry Clerk

Maintains database by entering new and updated customer and account information.

Prepares source data for computer entry by compiling and sorting information.

Establishes entry priorities.

Processes customer and account source documents by reviewing data for deficiencies.

Axelon/Washington Hospital Apr 2021 - Sept 2021

Patient Service Specialist

Patient service specialists work at a variety of medical facilities.

Essential duties and responsibilities include checking patients in and out, checking patient eligibility for services or programs, and scheduling follow-up appointments.

Green Key Resources/Westat Oct 2020 -Feb 2021

Medical Records Abstractor

Electronic medical records auditor/abstractor include reviewing patient files and abstracting (i.e., extracting) key data and information.

These details are then entered into electronic files.

Sometimes you'll work with paper files, but you may also have to transfer data from one EMR to another.

Medix/GW Medical Faculty Associates June 2020 - Sept 2020

Patient Service Specialist

Patient service specialists work at a variety of medical facilities.

Essential duties and responsibilities include checking patients in and out, checking patient eligibility for services or programs, and scheduling follow-up appointments.

OCC/FEFA LLC. May 2019 - May 2020

Record Management Clerk

Complete eDocs undeclared tickets in the GetHelp System.

File incoming records for:

Licensing Department's corporate history files.

Licensing Department's applications (pre-2017).

Large Bank Supervision supervisory records (ROEs and enforcement actions only).

Midsize Bank Supervision’s supervisory records.

Interfile incoming records:

Research SF-135 files in eDocs for each interfile to find appropriate accession off-site.

Request box from off-site storage.

Update box index in eDocs.

Interfile file.

Return box to off-site storage.

Process reference requests from OCC units, including:

Requesting and returning records from off-site storage.

Scanning records for requestors not at HQ and the FRB (OTS records).

Overseeing non-FOIA researchers visiting the RM File Room.

Assist OCC Headquarters' business units when preparing records for off-site transfer to the FRC.

Coordinate off-site storage transfers and retrievals.

Boxing and indexing records to be sent to off-site storage:

Licensing files – 2013, 2014 and later 2015-2017.

Withdrawn Licensing files – 2013-2017.

Inactive Bank files – 2015, 2016.

Records of Supervisory Activities (Midsize and Large Banks) – 2013-2014 and later 2015-2017.

Oaths of Directors (after scanning).

Scan records series.

Oaths of Directors.

Corporate History Files.

Oath of Director destructions (2008/2009).

Continue the project to review temporary and permanent Licensing records that were sent to off-site storage, including past OTS records.

Assist with review and preparation of documents and presentations in Microsoft Office Suite, such as Excel, Word, and PowerPoint.

Other filing and clerical duties to support the Records and Information Management Program Office.

Ciox Health May 2018 - Oct 2018

Senior Client Service Representative

Exercises sound judgment` and critical thinking skills in the execution of job duties and knows when to ask for guidance and/or share information with supervisor and/or Manager for uncommon ROI requests.

Works with Supervisor to develop guidelines and best practices that increase efficiency and productivity.

Completes release of information requests including retrieving patient’s medical charts and returning charts, copying/scanning medical records accurately and correctly, according to requests, established procedures, and established standards of quality and productivity; and electronically transmits medical record to processing operations.

Reviews the accuracy of scanned documents and ensures documents reflect the details specified by the requestor.

Aline Staffing – Lash Group Oct 2017 – Jan 2018

Benefits Verification Specialists

Collects and reviews all patient insurance information needed to complete the benefit verification process.

Verifies patient specific benefits and precise documents specifics for various payer plans including patient coverage, cost share, and access/provider options according to Program specific SOPs.

Verification process could include electronic validation of pharmacy coverage and medical eligibility.

Reports any reimbursement trends/delays to supervisor.

Verifies patient specific benefits and precise documents specifics for various payer plans including patient coverage, cost share, and access/provider options according to Program specific SOPs.

Verification process could include electronic validation of pharmacy coverage and medical eligibility.

Right time Medical Care Apr 2014 - Aug 2020

Welcome Desk Representative

Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

Answer telephones, direct calls, and take messages.

Communicate with customers, employees, and other individuals to answer questions, distribute or explain information, and address complaints.

Compile, copy, sort, and file records of office activities, business transactions, and other activities.

Compute, record, and proofread data and other information, such as records or reports.

Complete patient schedules, manage calendars, and arrange appointments.

Review files, records, and other documents to obtain information to respond to requests.

Engility Corporation Mar 2013 – Apr 2014

Data Entry Clerk

Performed general duties including 10 key adding machines and data entry of government contracts.

Utilized Microsoft Word and company database to enter in correct contract information.

Johnson & Jenkins Funeral Home Jul 2012 - Oct 2012

Office Assistant

Performed general office duties including faxing, copying, and answering phones.

Typed and processed correspondence, form information and troubleshooting when necessary.

Maintained files in accordance with company policy.

Employment Gap: worked short temporary roles through various staffing agencies

National Rehabilitation Hospital Sep 2005 – Mar 2011

Office Assistant/ Patient Account Representative

Performed a variety of assigned clerical and patient care duties essential to the daily operations of the outpatient center.

Handled patient registration, patient scheduling and coordinated physician order re-certification process.

Handled all insurance verification and coordination of services for patients.

Handled all reconciliation functions, co-payment and daily cash receipt responsibilities.

Assisted with medical record operations, greeted, registered and escorted patients.

Completed patient set ups, turned over patient rooms and performed other patient care duties determined by the therapist.

Edited and distributed clinical dictations, ordered and maintained clinical and administrative supplies and created patient financial folders for patient billing department.

Maintained knowledge of community services and made patient recommendations where appropriate. Performed Medical Records Technician duties.

Duties included but were not limited to record processing (subpoenas, worker's compensation, auto PIP claims), mail processing and mail distribution.

Performed data processing entry and management of corrective data into various patient information systems and data management systems for evaluation, admission and discharge.

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