Bilingual Customer Service & QA Professional
Resume:
Maria Lopez
New Caney, TX
ml****85 @gmail.com
Professional Summary
Motivated and dependable bilingual professional with experience in customer service, hospitality, and quality
assurance. Skilled in communication, multitasking, teamwork, and client support. Experienced in serving, bartending,
catering, and remote QA work. Strong ability to adapt quickly, provide excellent customer service, and maintain
professionalism in fast-paced environments.
Olive Garden — New Caney, TX
Server / To-Go Specialist / Catering Support / Bartender
2024 — Present
+ Provided excellent customer service in a fast-paced restaurant environment
+ Assisted guests with food and beverage recommendations
+ Managed to-go orders and ensured order accuracy
« Supported catering preparation and delivery coordination
+ Trained in bartending and maintained a clean and organized workspace
+ Worked collaboratively with team members to maintain efficient operations
Creative Pathways, Inc. - Remote
Quality Assurance (QA)
2024 — Present
+ Review documentation for accuracy and compliance
+ Communicate professionally with staff regarding corrections and updates
« Monitor client records and ensure proper documentation standards are followed
+ Assist with maintaining organization and quality within the program
Education
GED — Completed February 19, 2013
Skills
+ Bilingual (English & Spanish)
+ Customer Service
+ Communication Skills
+ Teamwork
+ Multitasking
+ Problem Solving
* Time Management
+ Microsoft Office & Computer Skills
+ Quality Assurance Support
+ Food & Beverage Service
Additional Information
+ Strong work ethic and positive attitude
+ Fast learner with the ability to adapt quickly
+ Enjoy helping others and working with diverse teams
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