Customer Service

Jamie Morris+* *** *** *****************@*****.********* Hill, WV 25413Authorized to work in the US for any employer

Summary

I want to utilize the skills I have learned to go above and beyond and become an asset to your company.

Work experience

Full Time MomHome - Bunker Hill, WVMay 2024 to Present

Stayed home to raise my children.

Server Bartender and TrainerBuffalo Wild Wings - Martinsburg, WVOctober 2021 to May 2024Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environmentCollaborated with kitchen staff to ensure timely delivery of food orders to customersMaintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as neededHandled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shiftTrained new servers on restaurant policies, procedures, and customer service standards to ensure consistent quality of serviceConducted ongoing training sessions to enhance server skills in areas such as menu knowledge, upselling techniques, and conflict resolutionImplemented a shadowing program where trainees observed experienced servers in action to learn best practices

Cracker Barrel ServerCracker Barrel - Martinsburg, WVMay 2013 to November 2015

I took customers food order and ensured food was delivered correct and in a timely manner. I also ensured all work areas were clean and sanitized at all times.

Kitchen SupervisorThe Clarion Hotel and Conference Center - Shepherdstown, WVFebruary 2008 to November 2013

I assisted the Chef with preparing food for all banquets and 2 restaurants. I also supervised 20+ employees ensuring all food was prepared correctly and in a timely manner while maintaining a clean and sanitized work area.

Server/Bartender/TrainerRuby Tuesday - Charles Town, WVJune 2005 to February 2008

I took customers food orders and made sure food was correct and in a timely manner. I prepared all cocktails and inventoried alcohol weekly. As store Trainer it was my responsibility to train all new hires for their positions

DispatcherGuys Towing - Frederick, MDJanuary 1998 to June 2005

I dispatched all tow calls to the drivers. I was in charge of all monthly billing and deposited all money daily. I was also in charge of releasing all vehicles to insurance companies and vehicle owners.

Education

Trade School in Computerized Office and Business TechnologyAccutech Business Institute - Frederick, MDSeptember 1999 to June 2001

High school diploma or GEDUrbana High School - Urbana, MD1998 to 1999

Skills

Food production

POS

Computer literacy

Upselling

Sales

Banquet experience

Stocking

Restaurant experience

Kitchen management

Bussing

Attention to detail

Catering

Culinary experience

Inventory control

Customer service

Bartending

Working with children

Serving

Management

Host/hostess experience

Office experience

Dispatching

Food safety

Certifications & licenses

Microsoft Certified Professional (MCP)September 1999, Does not expire

I completed a Computerized Office and Business Technology course.

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