Front Desk & Guest Services Professional
Resume:
JEVONNE
WHIDBEE
********@*****.***
Norfolk, VA 23509-1908
CONTACT
** **** ***** ** ********** in the
hospitality and food service industry.
Working in and managing personnel
in multiple departments and
capacities from Concierge service
desk to Banquets and housekeeping
. Years of Personal Assistant duties
for private clients along with
scheduling, administrative and
upkeep. Worked as a waitress and
food server in multiple restaurants
and for corporate banquets and
events.
CAREER OBJECTIVE
Front Desk Conciege
Hotel Front Desk Agent
Quality INN & Suites, Fairmont Parkway Laporte, Yale, St Houston, TX
EXPERIENCE
September 2015 - Present
January 2010 - Present
• Perform all check-in and check-out tasks
• Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
•
Register guests collecting necessary information (like contact details
• and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities
•
• Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
•
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
•
• Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments 24, Setting up, maintaining, putting away and cleaning equipment
•
• Ensuring a clean and safe facility at all times
Organizing and stocking supplies, answering phone taking and
• delivering messages
Greeting and interacting with members and guests as they enter and exit the facility
•
Explaining, promoting and registering members for various programs, classes and activities
•
• Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
•
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
•
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments EDUCATION
Calhoun Community College, Tanner, AL
Shades Valley High School, Leeds, Irondale, AL
January 1998
January 1990
LANGUAGES
• English
Advanced
ADDITIONAL SKILLS
• Certifications
• Microsoft Excel experience
• Passport valid until 2032
• Excellent interpersonal skills
• Organized
• Service-focused
• Customer Complaint Resolution
• Call Answering and Routing
• Front Desk Operations
• Room Assignments
• Concierge Services
• Maintaining Guest Records
• Hotel Accommodations
Jashuwah Jackson — Quality Inn And Suites
Logistician
********.*******@*****.***
Reneshia Flanagan — Quality INN And Suites
Manager Quality Inns And Suites
*****************@*****.***
REFERENCES
Co Worker Manager
Contact this candidate