Tax pro, call center agent, data specialist, computer competent.
Resume:
Vanity Collins
People oriented, determined, detailed, dependant, self motivated, and fast learner!
Onawa, IA 51040
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Certified Tax Preparer
H&R Block-Onawa, IA
January 2026 to Present
• Prepared and filed accurate federal, state, and local tax returns for individuals, partnerships, corporations, and trusts
• Reviewed financial documents such as income statements, balance sheets, and expense reports to ensure compliance with tax laws
• Researched and interpreted complex tax regulations to provide clients with up-to-date information on deductions, credits, and exemptions
• Identified potential tax savings opportunities by analyzing client's financial records and recommending appropriate strategies
• Collaborated with clients to gather necessary documentation and answer any questions or concerns regarding their taxes
• Maintained confidentiality of client information in accordance with professional ethics standards
• Utilized electronic filing systems to submit tax returns efficiently while ensuring accuracy of data entry
• Provided exceptional customer service by promptly responding to client inquiries via phone calls or emails throughout the year
• Navigated complex IRS guidelines related to deductions such as home office expenses, self- employment taxes, and investment losses
• Educated clients about changes in tax laws that could impact their personal finances or business operations
Cashier
The hut home and appliance store-Onawa, IA
November 2022 to May 2023
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
• Trained new employees on operating cash registers effectively
• Performed opening/closing duties including counting money in the register before/after shifts
• Maintained confidentiality of sensitive financial information during transactions
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
Housekeeper/Laundry
Elmwood care center-Onawa, IA
April 2021 to September 2021
• Performed daily cleaning and maintenance tasks, including sweeping, mopping, vacuuming, and dusting
• Collaborated with team members to coordinate cleaning schedules for efficient coverage of assigned areas
• Assisted in the setup and breakdown of events by arranging furniture, setting up tables/chairs, and removing trash afterward
Agent Team Member
Mass markets- GM Onstar-Sioux City, IA
July 2019 to December 2019
• Maintained a high level of professionalism and empathy while addressing customer concerns and complaints
• Consistently met or exceeded monthly sales targets through effective upselling and cross-selling techniques
• Managed escalated calls from dissatisfied customers, successfully de-escalating situations and finding satisfactory solutions
• Developed strong product knowledge across multiple lines of business to effectively address customer inquiries or concerns
• Contributed ideas for scripting improvements that resulted in more efficient conversations with customers
• Maintained a high level of professionalism and composure during challenging or stressful customer interactions
Owner/Housekeeper
T.L.C Cleaning-Onawa, IA
October 2016 to September 2019
Mother-daughter cleaning business. We clean resident homes, commercial businesses, clean-outs and move-ins for realtors, churches and community centers.
• Developed and implemented strategic business plans to drive growth and increase profitability
• Utilized social media platforms to expand brand awareness and engage with target audience
• Maintained high levels of customer satisfaction through exceptional service delivery Deli Worker and Cashier
Cubby's-Onawa, IA
July 2018 to September 2018
• Prepared and assembled a variety of deli products such as sandwiches, salads, and wraps according to customer preferences
• Maintained cleanliness and sanitation standards in the deli area, ensuring compliance with health regulations
• Managed inventory levels by monitoring stock levels and placing orders for ingredients and supplies as needed
• Provided excellent customer service by greeting customers, taking orders, and answering questions about menu items
• Operated deli equipment including slicers, grills, ovens, and fryers in a safe manner following proper procedures
• Assisted in training new employees on deli operations including food preparation techniques and safety protocols
• Handled cash transactions accurately using POS system while providing friendly interactions with customers at checkout
• Resolved customer complaints or concerns promptly and professionally to maintain customer satisfaction
• Performed daily cleaning tasks such as sanitizing surfaces, washing dishes, sweeping floors, and emptying trash bins
Bp mapleton
BP Express-Mapleton, IA
May 2018 to September 2018
Ran register, helped customers, cleaned
Medical Screener
Octapharama Plasma-Des Moines, IA
October 2017 to November 2017
• Followed strict protocols and safety measures to ensure accurate sample collection and minimize the risk of contamination or infection
• Properly labeled, documented, and stored collected specimens for laboratory testing
• Maintained a clean and organized work area, including sanitizing equipment after each use
• Verified patient information and ensured proper identification before collecting blood samples
• Communicated effectively with patients to alleviate any fears or concerns about the phlebotomy process
Dog Sitter
4 paws unleashed-Des Moines, IA
July 2017 to September 2017
• Provided daily care and attention to a variety of animals, including feeding, grooming, and exercise
• Maintained clean and sanitary living environments for animals by regularly cleaning cages, enclosures, and play areas
• Administered medications as directed by veterinarians to ensure the health and well-being of animals
• Assisted with basic medical procedures such as wound cleaning, bandaging, and administering vaccinations
• Responded promptly to emergency situations involving sick or injured animals
• Trained dogs on basic obedience commands using positive reinforcement techniques
• Provided emotional support and comfort to animals experiencing stress or anxiety
• Maintained inventory of food, supplies, and medications ensuring adequate stock levels at all times
• Participated in animal behavior research studies to contribute to scientific knowledge and understanding
Ramp Agent
G2 SECURE STAFF-Des Moines, IA
June 2016 to August 2016
Operated ground support equipment such as tugs, belt loaders, and forklifts to transport cargo and baggage to/from aircraft
Loaded and unloaded cargo, mail, and baggage from aircraft using appropriate equipment and following safety protocols
Ensured accurate weight distribution of cargo and baggage on the aircraft to maintain proper balance Performed inspections of ramp areas to identify any hazards or debris that could pose a safety risk Collaborated with flight crew members to ensure timely departure by completing all necessary tasks efficiently
Communicated effectively with team members via radio communication devices for efficient coordination of tasks
Followed company policies and procedures regarding loading/unloading processes in compliance with aviation regulationsMaintained accurate records of all handled cargo/baggage ensuring no discrepancies occurred during transportation process
Volunteer Work
VET CLINIC, community center, fire depo, city, and more!-Shelby, IA January 2006 to September 2011
Vet clinic- I assisted with 3 surgeries there, I would take care of all animals as well, as far as keeping kennels clean, giving meds, food, and water, I would also let the animals out to go potty. Community center- hosted, put together, and scheduled events, held meeting with the city, stayed open 24/7 in winter offering food and shelter to homeless people/animals. Fire depo- I would host events, clean the building, and cook for everybody. City of shelby- I helped build the park, host baseball games, run concession stands, cook/cash register, and clean.
Education
Ged/diploma
Iowa connections accademy-Des Moines, IA
August 2013 to May 2016
Upper secondary education
Skills
Childcare Customer service Cleaning Experience Cash register Cooking Basic math Windows Animal Handling Phone etiquette Communication skills Veterinary Technician Experience Computer skills Kennel Experience Word processing Sales English Math Laundry Pet Care Negotiation Computer Skills People Person Pet Sitting Customer relationship building Animal Care Typing Veterinary Assistant Cash handling Quick learner Administration and buisness oporations Certifications and Licenses
Driver's License
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