IT/IS Leader - PMO & Agile Executive with 25+ Years Experience
Resume:
WILLIAM B SUTHERLAND
*** *** *****, ********, ** 80543
******@**.***
www.linkedin.com/in/william-b-sutherland
Program leadership
Project Manager / Program Manager / Director of IT Services / IT Operations Manager / Coach/Mentor
Master's degree, PMP and PgMP certified program management professional with extensive experience leading large-scale projects and teams in matrix environments. Award-winning Senior Director with a history of delivering impactful results in fast-paced, dynamic environments. Proven track record in delivering complex software releases, IT deployments, customer support, and Agile transformation tooling. Recognized for driving organizational effectiveness and efficiency through strategic planning and resource management. Adept at building and maintaining strong, long-term relationships with strategic business partners and stakeholders, achieving trusted advisor status. Skilled in IT operational support, project governance, technology direction, and full-scale agile methodologies. Strong team builder and change leader with a keen focus on coaching and mentoring future leaders. Managed DoD programs with budgets up to $1.3B and teams of up to 255 resources globally.
career achievement
●Currently leading task force spearheading major reorganization of outdated information gathering system to improve efficiency, quality of data and throughput, promote relationships with vendors/customers and save the company significant operating costs.
●Selected repeatedly to lead the design, development, and launch of operational readiness strategies on a national scale, earning a reputation for bringing together siloed teams/organizations into unified models.
●25+ years as Project and Program Manager.
●15+ years as Scrum Master, Product Owner and Agile Coach.
●4+ years as Director of IT Services, Director of QA.
●Honored with “Program Manager of the Year” for team’s outstanding productivity-based results at a Fortune 500 company.
●Held direct accountability for a $1.3B program office with full congressional oversight for intelligence agency supply chain, property management, demand/resource planning and ITIL service catalog including change and configuration management.
●Held scope of operations leadership position spanning the management of a 175-member team and a $125M+ budget in the development and execution of an ISO 9001:2000 quality system supporting nationwide service organization with 575K employees, conformed program to NIST 800 standards
●Planned and negotiated an Agile Transformation contract in 2014 with Dept. of Veterans Affairs, renewed the contract in 2015 for 2 years with 50% increase in project scope.
PROFESSIONAL CERTIFICATIONS
Certified Scrum Master (CSM) – Agile Alliance
Certified Scrum Product Owner (CSPO) – Agile Alliance
Certified Leadership Coach (CLC) – Georgetown University
Certified Project Management Professional, (PMP) – Project Management Institute
Certified Program Management Professional (PgMP) – Project Management Institute
Certified Manager of Quality and Organizational Excellence (MQ/QE) – American Society of Quality
Associate Certified Coach (ACC) – Internal Coach Federation
ITIL V3 Foundations Certified – ITIL Foundation
EDUCATION
George Washington University, Washington, D.C.
●Master of Art, Organizational Management (MA)
California Coast University, Santa Ana, CA
●Master of Business Administration (MBA)
University of Northern Colorado, Greeley, CO
●Bachelor of Science, Computer Information Systems (BS)
Georgetown University, Washington, D.C.
●Certified Executive and Leadership Coach Professional Certification
University of Virginia, Charlottesville, VA
●Leadership Directions Program (LDP)
Newfield Network, Boulder, CO
●Social and Ontological Leadership and Coaching
Strozzi Institute, Emeryville, CA
●Embodied Leadership
PROFESSIONAL EXPERIENCE
C4 - Trimble, Westminster, CO June 2023 - Current
Senior Program Manager/PMO
•Content Delivery Team – Provide leadership, oversight, Alternative Options
•Yukthi – India based Subcontractor
oDeveloped detailed project plans to guide team
oDownsizing and Process Optimization
oWork with team to diagram a siloed workflow
oDocumented processes from data receipt to disbursement, created workload spreadsheet to allow simulation modules to shift workload from Yukthi to Bangalore Internal Resources
oEstablish requirements, Assign Team, Approve material, Supervise development of Reverse Engineered Training for the New team
oProvide detailed guidance to Yukthi/Bangalore workflow across varied scenarios allowing management a view into options and costs
oCreated detailed job descriptions for Bangalore staff
●AI Solution
oAssisted AI Team define the work that an LLM will perform
oReviewed POC and Contract adding clarifying terms
oOrganized Processes to progress with DVSum coordinating between IT & Operations
●IT Team Leadership
oFocused issues with current systems backup and disaster recovery processes
oWorked with IT Manager to clarify and define work for multiple contractors
oNegotiated with IT vendors to procure their software through Trimble Security
●Contractor Negotiations
oWorked with multiple contracting companies to secure IT resources to perform critical database and script tasks
●Individual Team Leadership
oDirectly supervise resources, assigning work reviewing progress and delivery quality
oReport to management with progress updates
oProvide constructive feedback and coaching/mentoring on job performance
oCoordinate with other team members to procure additional work based on skill sets, maximizing employee efficiency and utilization
●All Hands – San Diego
oOrganized daily meeting schedule
oIdentified mandatory staff attendance
oCaptured and organized meeting presentations
oTracked time, costs and event schedules
oLead multiple Cx Operations sessions
●Leadership and Support
oProvide professional and High Quality Deliverables to management
oCreate content for diverse Teams to provide direction and clearly define “Done”
oSupport management with extra tasks needed to be performed from Senior Management, Run Leadership meetings, etc
oCreate task tracker spreadsheets and meet with all teams to identify progress and provide resource to support work
●Investigate and Resolve Issues
oCreated a team to investigate DB outage, discovered Disaster Recovery Issues
oWork with Team to strategize and plan DR
oTracked incident with customer impacted when data and images were late getting into the DB
oLead Team to create issue resolution
KForce, Denver, CO June 2022 – December 2022
Program Manager – Humana
●Managed multiple software development projects using Jira and ServiceNow to devise and deploy Agile methodologies with a focus on delivering quality updates to multiple concurrent software projects. Monitored and managed multi-million dollar enhancements and fixes to customer facing software applications.
Istonish, Denver, CO January 2022 – May 2023
Senior Program Manager/Scrum Master – Ball Aerospace
Managed multiple hardware and software related projects using ServiceNow and SharePoint to devise and deploy an Agile methodology with a focus on delivering quality updates to multiple concurrent software projects.
•Responsible for sprint planning, scrum ceremonies, reviews and backlogs.
•Monitored and managed several projects concurrently with other software tools teams to deliver hardware management software for new and existing platforms.
•Accomplished creating a Disaster Recovery solution additionally implemented Microsoft 365 tools that are web based.
•Established Agile platform for software development products.
•Incorporates SCRUM and SCRUMBON methodologies.
Hewlett Packard, Denver, CO December 2019 – November 2021
Senior Program Manager/Scrum Master Consultant
•Managed two Scrum Masters and helped drive daily standups, backlog refinement, sprint planning, team demos and retrospectives when needed.
•Managed multiple hardware related projects using Jira to devise and deploy an Agile methodology with a focus on delivering quality updates to multiple concurrent software projects.
•Monitored and managed other software tools team to deliver hardware management software for new and existing platforms.
•Accomplished aggressive timelines for product release by leading and directing a team of offshore consultants.
Cherokee Nation Business Practices, Ft. Collins, CO June 2018 – December 2019
Senior Program Manager/Scrum Master
•Facilitated preparation and readiness for Agile Releases and sprint ceremonies.
•Provided updated software for the USDA, both internally and externally by integrating full-scale Agile methodologies.
•Developed Agile training for other programming groups within the agency.
•Recognized by USDA leadership for delivering both on time and under budget critical software by integrating all facets surrounding full scrum features from project initiation, a daily scrum, and all appropriate Agile ceremonies.
Maximus, Denver, CO October 2015 – December 2017
Program Manager
•Streamlined infrastructures, services, and disaster recovery processes for large governmental environments, while leading Project Management Officer (PMO), establishing a culture of repeatable processes around state and federal government data and call center infrastructure projects. Ensured compliance with strict state contractual obligations, while migrating new-hire databases to VM server.
•Designed, developed, and deployed the company's after-action process, ensuring the preservation of project history and learning within the SharePoint environment.
•Ensured savings of $20M by directing a large-scale remediation project which migrated Oracle databases on VMWare to a Solaris Spark environment.
•Initiated Agile methodologies to the IT organization with focus on increasing effectiveness and efficiency by leading various call centers for the Enrollment Broker program.
•Launched Agile methodologies in the IT organization by establishing call centers for the Enrollment Broker program.
•Acknowledged for delivering the first disaster recovery project/model which was adopted as the corporate standard while concurrently serving as a Project Manager.
Government CIO, Washington, DC August 2012 – October 2015
Director, Agile Programs
•Strategically employed broad analytical skills in monitoring talent, capabilities, and resources within the program management organization, while leading a team of 12 cross-functional professionals.
•Managed up to 10 Scrum Masters and developed competency in Agile SAFe transformation methodologies across the VA, while serving as Scrum Master and trusted advisor to Federal project manager.
•Directed processes involved in profit and loss (P&L) and general management of the firm’s Agile practice to ensure quality service. Worked closely with the Department of Labor, while creating and presenting PMI agile presentations. Served as a subject matter expert (SME) for GovernmnetCIOMagazine.com, ensuring agile methodologies and management.
•Established and maintained robust client relationships to ensure smooth execution of programs across the U.S. Department of Veterans Affairs (VA).
•Led and directed 36 software development projects within the Agile framework, delivering a product with improved metrics and cost-savings capabilities, while mentoring a team of professionals.
•Succeeded in receiving outstanding performance reviews leading to a 2-year expansion of a multi-million-dollar project.
Deloitte LLP, Arlington, VA December 2010 – June 2012
Specialist Leader, Program Management/EPMO
•Led the organization’s efforts in winning the USPS EPMO contract, managing as many as 25 team members in defining and developing processes and procedures for USPS Engineering and IT Services.
•Served as a key internal advisor to build EPMO competency across the industry sector, guiding other consultants in the understanding and effective utilization of key performance indicators (KPIs).
Harris IT Services, Dulles, VA October 2003 – November 2010
Senior Program Manager/Director of Quality Management
•Managed a $1.3B DoD contract and a staff of 255 team members in the oversight of the agency’s property portfolio and supply chain along with change and configuration management initiatives within the National Reconnaissance Office (NRO).
•Recognized as a subject matter expert regarding Part 45-1 of FAR government property and data security regulations, setting up a definitive software library (DSL) and designing a product offering catalog in line with ITIL standards.
•Led a team of 175 in managing the USPS Maintenance Technical Support Call Center, redesigning operations to improve functionality, productivity and staff satisfaction and preparing technical maintenance manuals.
•Oversaw the successful ISO 9001 certification initiative, developing and implementing quality standards and coaching and mentoring the leadership team.
•Directed the efforts of 18 engineers supporting the federal systems integration projects, developing quality policies and procedures to ensure ISO 9000 certification and defining and rolling out quality standards.
•Produced an increase in the original contract value from $100M to $125M+ with task orders.
•DoD
•DoS - Manager responsible for the first Biometric system for evaluating individuals seeking a United States Visa
•The system matched fingerprints against both FBI and All 265 Consulates and Embassies around the world
NCS Pearson March 1998 - October-2023
Project Manager - Senior Project Manager
●TSA – Congressional Mandate post 9/11. Managed the largest Federal employee ramp up since WWII.
●Held 5.5M resumes for potential TSA Screeners.
●Successfully provided the government with 65,000 people who were ready to hire and 110.000 people for “Ready Reserve”.
●Organized invitations to candidates in 43 locations across the United States.
●The program had Congressional Oversight” and reported progress and answered questions directly to Senators and Congressmen.
●One of only two projects of the 12 Congressional Mandates after 9/11 to be successfully completed by the October 2002 deadline.
●Green Energy
●Created an energy sharing credit system for the New England Power Pool that allowed energy producing companies to share "Green" credits among a large pool of energy companies.
●Breakthrough processes to support Green Energy producers.
PROFESSIONAL PUBLICATIONS
Publications (GovernmentCIO Magazine):
“The Five Major Activities to Initiate an Agile Scrum Project,” August 2015
http://www.governmentciomagazine.com/2015/08/five-major-activities-initiating-agile-scrum-project
“Agile Methodology: Moving from Learning to Knowledge,” February 2014
http://www.governmentciomagazine.com/2014/02/agile-methodology-moving-learning-knowledge#sthash.aWaUlOJv.dpuf
PRESENTATIONS
“Coaching and Mentoring Approach to Project Management” - Mile Hi PMI Symposium, 2024
“Agile Methodologies in Software Development” - Hewlett Packard, 2021
“Agile Methodologies in Software Development” - US Department of Agriculture, 2018
“Potential Uses of Agile in Repetitive Infrastructure Development Projects” – Maximus, 2016
“Agile in the PMBOK” Project Management Institute – Department of Labor Monthly PMI meeting, 2014
“PMO and the USPS” What a PMO would offer the US Postal Service – US Postal Service Meeting, 2011
“Appreciative Management in a Technical Organization” Chesapeake Bay Organizational Development Network (CBODN) Annual Symposium, 2006
MILITARY EXPERIENCE
Load Master/Ramp Services Specialist – United States Air Force (Honorably Discharged) 1970-1974
PREVIOUS EMPLOYMENT INFORMATION UPON REQUEST
Director of Project Management/Software Engineering, Senior Principal Consultant, Database Administrator, Developer
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