Aspiring Medical Billing & Coding Professional

Amy Hayden

Vanceboro, NC ***** (252-***-***** ***********@*****.***

SUMMARY

Detail-oriented and organized professional currently pursuing an Associate of Applied Science in Medical Reimbursement & Coding at Bryant & Stratton College (expected June 2027). Developing skills in medical billing and coding (ICD-10-CM, CPT, HCPCS Level II), claim submission, and HIPAA-compliant record management. Experienced in fast-paced, detail-driven environments with strengths in accuracy, organization, teamwork, leadership, and customer service. Adept at applying analytical and problem-solving skills to ensure precision, support efficient operations, and maintain high standards in both administrative and workflow tasks.

EDUCATION

Bryant & Stratton College, Online

Associate of Applied Science: Medical Reimbursement & Coding Anticipated June 2027

Program Outcomes:

Accurately prepares, reviews, and submits health insurance claims for government and private payers in compliance with federal regulations, payer guidelines, and current billing practices

Apply knowledge of medical billing and coding systems (ICD-10-CM, CPT, HCPCS Level II), payer policies, and reimbursement methodologies to reduce claim denials and ensure timely and compliant payments

Demonstrate the ability to uphold HIPAA compliance, patient confidentiality, and ethical billing practices related to the revenue cycle

Abstract information from medical charts to assign the correct codes in various outpatient healthcare settings.

Demonstrate accuracy and completeness of coding in compliance with guidelines, external regulations, and standards.

SKILLS

Leadership

Communication

Inventory Processing

Customer Service

Organization

Accuracy

Logistics

Teamwork

Attention to Detail

EXPERIENCE

Stocker

SAS Marketing July 2018- August 2021

Restocked shelves and maintained merchandise displays according to company standards to ensure products were organized, front-faced, and visually appealing.

Conducted inventory checks, identified low-stock items, and communicated replenishment needs to maintain product availability.

Assisted with store resets, promotional displays, and seasonal planograms in alignment with retailer specifications.

Verified pricing, labels, and barcodes for accuracy while maintaining a clean, safe, and efficient work environment in a fast-paced retail setting.

Cashier Team Lead

Food Lion January 2010- July 2018

Supervised front-end cashiers to ensure efficient checkout operations and high-quality customer service.

Trained new team members on POS systems, company policies, and proper cash-handling procedures.

Monitored register activity, conducted cash counts, and resolved discrepancies to maintain financial accuracy.

Managed front-end workflow, coordinated break schedules, and professionally resolved customer concerns during high-volume shifts.

Packer/Shipper

Chatsworth Products Inc. October 2016- November 2017

Prepared, packed, and labeled outgoing shipments according to company standards to ensure safe and accurate delivery.

Verified order details, product quantities, and shipping documentation to prevent errors and maintain accuracy.

Utilized warehouse equipment and shipping systems to process orders efficiently in a fast-paced environment.

Inspected products for quality and damage prior to packaging to ensure items met company and customer standards.

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