Customer Support Specialist with 4+ Years

JUHI REHMAN

Customer Support Advisor

+91-935******* ************@*****.*** https://www.linkedin.com/in/juhi- rehman-689bb3213

Gurugram, India

EXPERIENCE

Traveling Sales Executive

Teleperformance

11/2018 - 12/2019 Gurugram, India

Work for USA and Canada

Orchestrated seamless travel arrangements for groups and individual clients, ensuring a hassle-free experience from booking to return. Established and maintained productive partnerships with hotels, airlines, and tour operators enhancing service offerings.

Senior Associate

Concentrix

02/2020 - 11/2024 Gurugram, India

Work for all over the world

Built quality trusting relationships with consumers to facilitate sales opportunities and grow shop profitability.

Managed client portfolios, fostering strong relationships and ensuring satisfaction with legal services provided.

Customer Service Advisor

BT Group

11/2024 - Recently working Gurugram, India

Work for UK

Fostered strong relationships with clients through regular updates and transparent communication.

Promoted business to increase customer base and grow revenue. EDUCATION

12th Standard

National institute of open schooling

03/2013 - 04/2014

Bachelor of Arts

Rohilkhand University Bijnor Uttar Pradesh India

03/2015 - 04/2017

SKILLS

Written and verbal communication Patience and perseverance Client needs analysis Workload management

Rapport building

SUMMARY

I am a dedicated professional seeking to leverage

my skills and experience to contribute effectively in a rapidly evolving environment. My background

encompasses a range of fields, showcasing my

versatility and adaptability. I am committed to

continuous learning and growth, and I thrive in

collaborative settings where innovative solutions

are encouraged.

KEY ACHIEVEMENTS

Efficiency Boost

Increased team efficiency by 25% through

process optimization in 6 months.

Project Leadership

Led a project with 10 cross-functional team

members, completing it 2 weeks ahead of

schedule.

Cost Reduction

Reduced operational costs by 15% year-over-

year.

Employee Recognition

Received employee of the month award 3

times for exceptional performance.

COURSES

Internship in Psychology from Gurugram,

Haryana India completed in Jan 2022

INTERESTS

Communicating with people to enhance

company's business.

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