Remote Customer Voice Agent candidate: Courtney Manross

Courtney Manross

Chapin, SC • 803-***-**** • *************@*****.***

Professional Summary

Organized and dependable professional with experience in recruiting, administrative support, education, inventory management, and customer relations. Strong communication and organizational skills with a background in staffing, operations, and classroom support. Adept at multitasking, relationship building, and working in fast-paced environments.

Professional Experience

Substitute Teacher August 2023 – Present

Various Schools

l Manage classroom instruction and maintain a positive learning environment across multiple grade levels l Follow lesson plans and provide educational support in the absence of classroom teachers l Adapt quickly to different classroom settings and student needs l Maintain strong organization, communication, and classroom management skills Stay-at-Home Caregiver 2016 – Present

l Managed household operations, scheduling, budgeting, and coordination for a family of six l Relocated multiple times due to military family obligations, demonstrating adaptability and organization l Supported school and community activities through volunteer involvement MODIS – Resource Development Manager February 2015 – June 2016 Columbia, SC

l Conducted interviews and screened candidates for professional positions l Managed candidate sourcing, recruiting processes, and onboarding support l Built and maintained a database of prospective candidates l Collaborated with leadership teams throughout the recruiting cycle Carolina Legal Associates – Legal Staffing Specialist August 2014 – February 2015 Columbia, SC

l Recruited and screened candidates for legal and administrative positions l Coordinated interviews and maintained communication with clients and applicants l Managed relationships with law firms and legal offices across multiple states First Cellular / T-Mobile – Inventory Control Manager February 2008 – September 2012 Columbia, SC

l Managed inventory operations across multiple retail locations l Oversaw loss prevention, audits, vendor relations, and reporting l Improved operational efficiency and supported promotional sales growth Skills

Microsoft Office • Recruiting & Interviewing • Administrative Support • Classroom Management • Scheduling & Organization • Customer Service • Communication • Data Management • Team Collaboration Education

University of South Carolina

Bachelor of Arts

Contact this candidate