Multifaceted Healthcare and Case Management Professional

LaMesha Horton

Sikeston, MO 573-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Results-driven professional with experience in case management, healthcare support, customer service, and office administration. Skilled in client relations, documentation, data entry, and coordinating services in fast-paced environments. Recognized for strong communication, organization, and problem-solving skills while delivering compassionate and high-quality support.

CORE COMPETENCIES

Case Management • Customer Service • Office Administration • Medical Terminology • Data Entry • Documentation & Reporting • Community Outreach • Microsoft Office • Salesforce • Scheduling & Coordination • Phone Etiquette • Cash Handling • Administrative Support • Client Relations • Team Collaboration PROFESSIONAL EXPERIENCE

Direct Support Professional Guardian Angels Home Health – Sikeston, MO 11/2025 – Present

• Provide daily care and support to individuals with disabilities while promoting independence and wellness.

• Maintain accurate documentation related to client progress, medications, and treatment plans.

• Collaborate with healthcare professionals to improve patient outcomes and ensure quality care. Case Manager Missouri Bootheel Regional Consortium – Sikeston, MO 09/2025 – Present

• Coordinate care plans and connect clients with community resources and support services.

• Conduct assessments and maintain detailed case documentation in compliance with regulations.

• Monitor client progress and implement solutions to improve service outcomes. Outreach Coordinator – Medicaid Expansion Missouri Bootheel Regional Consortium – Sikeston, MO 02/2025 – Present

• Develop and implement outreach initiatives to increase community engagement and awareness.

• Coordinate partnerships, outreach events, and educational resources for underserved populations.

• Analyze community needs and support strategic planning efforts. Assistant Manager Security Finance – Sikeston, MO 05/2024 – 02/2025

• Supervised daily office operations and maintained compliance with company procedures.

• Trained staff and improved workflow efficiency to support business goals.

• Managed cash reconciliation and provided high-level customer service. Office Administrator Kemper Life – Sikeston, MO

01/2021 – 05/2024

• Processed payments, applications, and insurance documentation.

• Managed customer inquiries, deposits, scheduling, and office operations.

• Maintained organized records while supporting agents and policyholders. EDUCATION & CERTIFICATIONS

Medical Billing & Coding Certificate – Three Rivers College, Sikeston, MO High School Diploma – Charleston High School, Charleston, MO Certified Medical Assistant Valid Driver’s License

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