Customer Service Associate - Retail Cashier Excellence

MS

MALAK SADEK

*************@*****.*** +1-216-***-**** Parma, OH 44129

Dedicated to delivering exceptional customer service through effective communication and teamwork. Proficient in cash handling and conflict resolution, committed to enhancing the customer experience while maintaining operational efficiency in fast-paced retail environments.

• Cash handling and transactions

• Point of sale (POS) systems

• Credit card management

• Sales transactions

• Transaction handling

• Customer support

• Customer interactions

• Hospitality assistance

• Multitasking and time management

• Team collaboration

• Effective communication

• Basic math

• Store policies

• Conflict resolution

Marcs Grocery Store Parma, USA

Cashier/Customer Service

06/2025 - 09/2025

Processed customer transactions efficiently at checkout and managed cash, credit, and gift card payments.

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Assisted customers with returns, refunds, and product inquiries to enhance shopping experience.

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Greeted customers warmly, addressing questions regarding products and services.

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• Issued receipts, refunds, credits or change due to customers. Maintained cleanliness and organization of checkout area to ensure operational efficiency.

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• Handled lottery transactions, including paper instances and online tickets. Restocked shelves and monitored inventory levels to support store operations.

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• Implemented promotional displays to attract customers and boost sales. Managed cashier team while progressing from cashier to supervisor in customer service roles.

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Cuyahoga Community College District Parma, OH

College Degree in Psychology

05/2026

Parma High School Parma, OH

High school diploma in Psychology

06/2023

Summary

Skills

Work Experience

Education

Languages

English, Fluent

Authorized to work in the US for any employer

English:

Native/ Bilingual

References available upon request.

Additional Information - Work Authorization

Languages

References

Contact this candidate