Administrative Clerk and Patient Services Specialist

Dawn Shegog-Jackson

**** *********** ****

Apt B*

Columbus Ga 31909

*********@*****.***

762-***-****

Objective:

Answer multi line telephone and route calls to the appropriate person while managing supplies. Provides clerical support to patients care areas to assure delivery of effective and efficient services. Proactively supports efforts that ensure delivery of safe patient care and services. Professionally greet all patients and guests. Under the direction of unit management, I perform unit functions appropriate to the position and in compliance with hospital policies, procedures and protocols.

Skills:

Maintain complete and accurate medical records for patients using appropriate labeling systems. Maintain and accurate and efficient transcribe medical orders and distribute to other disciplines as needed. Maintain to be a helpful resource to patients and their families. Physicians and visitors. Maintain to coordinate unit operations to optimize the delivery of safe patient care. Schedule appointments for patients as well as patient courtesy making them and their families my priority. Able to handle confidential issues in a professional manner. • Great verbal/written communication skills. • Excellent interpersonal skills • Strong organizational skills • Time management skills i.e. ability to manage multiple and varied tasks and prioritize workload • Excellent customer service skills • Accurate and detail oriented • Considerable experience with computer applications including e-mail, word processing spread sheet, presentation and database management systems • Client focused approach to work.

Experienced:

DFMWR/lead CYPA Fort Benning, Ga 31903 October 2008-July 2020 Retired • Ensures work schedules and staffing patterns are implemented and recognizes and promotes teamwork • Handles parents’ problems and complaints and work effectively and promptly on problem resolutions • Maintains parents and business confidentiality at all times • Assures that the facility is clean and well maintained and that all equipment is in good working order • Participates in and facilitates staff, parent’s education and marketing activities. Meets with marketing to develop marketing events to promote center growth • Directs leadership of supervisory staff and ensures adequate staffing levels.

Piedmont Northside Hospital October 2022- October 2025 • Patient care technicians provide direct and indirect health care to patients by ensuring the cleanliness of their rooms, assisting with medical treatments and basic daily needs. Monitoring their health and performing basic nursing skills. •

As a unit secretary I answer multi line telephones as well as work side by side with the charge nurse. I admit and discharge patients. I am very proficient in Epic. I work well alongside others in keeping our area clean and acceptable for our patients. I make sure we all are following HIPPA laws I am a true team player.

Strayer University October 2023- Still attending

Education Miller-Motte college January 2021-2022

Eli Whitney Tech September 1978-June 1982