Administrative Operations Specialist with 15+ Years Experience
Resume:
KYANA WILLIAMS
Neptune, NJ
***********@*****.***
PROFESSIONAL
SUMMARY
Dependable and detailed-orientated administrative professional with 15+ years of experience in operations, dispatch, customer service and office management. Proven ability to manage logistics, support leadership, handle financial processes, and improve work flow efficiency. Strong background in scheduling, payroll, account management, and client relations.
CORE SKILLS
● Operations & Dispatch Coordination
● Administrative Support
● Account Payable & Receivable
● Payroll Processing
● Customer Service & Client Relations
● Scheduling & Route Management
● Quickbooks & Dayforce
● Microsoft Office (Excel, Word, Outlook)
● Data Entry & Reporting
Professional
Experience
Operations/ Dispatch Coordinator
Seman - Tov Bus Company
— Neptune City, NJ
Aug 2019 - Present
● Support General manager and Fleet Manager with daily operations and logistics
● Coordinate and update driver routes to ensure efficient scheduling
● Handle dispatch operations and resolve real-time transportation issues
● Communicate with school districts to address service concerns
● Maintain fleet records and assist with maintenance tracking
● Perform administrative duties including filing, reporting, and phone support Administrative Assistant
On The Level Elevator & Escalator
—- Atlantic Highlands, NJ
June 2014 - Aug 2019
● Manage accounts payable/ receivable, billing, and payroll processing
● Reconciled monthly financial records using Quickbooks
● Prepared daily deposits and financial report
● Supported contract management for maintenance and repair services
● Provided marketing support and handled multi-line phone systems CLIENT SERVICES REPRESENTATIVE (Mid-Shift Supervisor) Red Bank Veterinary Hospital
—- Tinton Falls, NJ
May 2005 - Sept 2014
● Supervised mid-shift operations and supported front desk team
● Managed appointment scheduling and patient records
● Verified medical histories and processed client transactions
● Balanced cash drawers and handled daily/monthly financial reporting
● Processed payroll using Dayforce system
CUSTOMER SERVICE & SALES REPRESENTATIVE
Kimbo Educational
—- Long Branch, NJ
Jul 2002 - June 2005
● Managed customer accounts, including collections and order processing
● Handled accounts payable and receivable functions
● Processing phone and mail orders in high volume environment
● Assisted with month-end and year-end reporting
EDUCATION
Associates Degree - Micro Computer Specialist
Star Technical Institute, Oakhurst, NJ
ADDITIONAL INFORMATION
● Valid Driver’s License
● Technical Skills:
QuickBooks, Dayforce, Microsoft Office Suite
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