Administrative Support Specialist with Healthcare Focus

DAEJA MCFARLAND

***** **** ******* ** • Houston, TX • 832-***-**** • **************@******.***

PROFESSIONAL SUMMARY

Professional and dependable administrative support specialist with experience in healthcare, customer service, transportation, and airport operations. Skilled in managing confidential records, delivering exceptional customer service, maintaining organized workflows, and supporting fast-paced team environments. Recognized for strong communication, adaptability, attention to detail, and the ability to handle responsibilities efficiently while maintaining professionalism.

CORE SKILLS

• Medical Records Management & Patient Information Handling

• HIPAA Compliance & Confidentiality

• Electronic Health Records (EHR) Systems

• Communication & Patient Service

• Data Entry & Administrative Support

• Organization & Time Management

• Problem Solving & Adaptability

• Team Collaboration

HEALTHCARE EXPERIENCE

Health Information Assistant Houston Medical Group — Houston, TX

May 2024 – September 2024

• Received and processed patient health information requests in accordance with facility policies and HIPAA standards.

• Maintained confidentiality and ensured proper authorization before releasing medical records.

• Prepared and organized new patient charts by collecting documents from electronic and paper sources.

• Scanned, filed, and stored health records in electronic systems with a focus on accuracy and compliance.

• Assisted walk-in patients, answered phone inquiries, and supported administrative staff as needed.

• Consistently met productivity and quality expectations while safeguarding sensitive data.

PROFESSIONAL EXPERIENCE

Receptionist McFarland and Harrell Transports LLC — Humble, TX

November 2022 – Present

• Perform administrative and clerical duties including recordkeeping, inventory management, and payroll support.

• Maintain a clean, organized, and compliant workspace in line with company standards.

• Verify, file, and audit company records to ensure data accuracy and integrity.

• Manage correspondence, invoices, and confidential information securely and efficiently.

Cashier Taco Bell — Humble, TX

February 2022 – November 2022

• Delivered excellent customer service by greeting and assisting guests with orders.

• Processed cash and card transactions accurately while maintaining register balances.

• Trained and supported new employees to uphold service standards.

• Ensured front counter and dining areas met cleanliness and safety regulations.

Sales Representative Goodwill — Humble, TX

April 2024 – May 2024

• Assisted customers in locating and purchasing merchandise, providing excellent service.

• Processed transactions efficiently while maintaining accurate sales records.

• Organized displays, restocked merchandise, and maintained a professional environment.

• Supported team efforts to meet store goals and uphold Goodwill’s mission.

Cabin Cleaner / Passenger Service Support Swissport — Houston, TX

August 2024 – May 2025

• Verified passenger documentation and assisted travelers during check-in and boarding.

• Managed baggage processing and provided assistance to passengers with special needs.

• Coordinated with service agents to ensure efficient boarding and arrival operations.

• Maintained accuracy, attention to detail, and compliance with safety and service protocols.

EDUCATION

Summer Creek High School — Houston, TX (August 2023 – May 2024)

Spring High School — Spring, TX (August 2020 – May 2023)

ADDITIONAL INFORMATION

• Strong commitment to confidentiality and ethical conduct.

• Excellent multitasking and organizational abilities.

• Proficient in Microsoft Office Suite and Electronic Health Record systems.

• Eager to advance career in healthcare administration and medical records management.

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