Dedicated Customer Service Leader with 10+ Years of Experience

April L. Maxwell

****Parkbelt Drive

Flint, Michigan 48505

******.*******@*****.***

Cell:810-***-****

Dedicated customer service with 10+ years of experience: in Marketing/Education. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming team.

Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment.

Areas of Expertise

Customer Service

Complaint Handling & Resolution

Increase Productivity

Customer Satisfaction Enhancement

Team Leadership

Strategic Planner

Team building & Training

Customer Negotiation

Mentoring

Professional Experience

Coach- Birch Run, MI 2013-2019

Sales Associate

To provide courteous and prompt service

Welcome customers as they enter and thank them as they leave

Assist customers in locating what they’re looking for

Provide excellent after-sales service

Arranging inventory on the store floor

Setting up promotional material and displays

Replenishing inventory

Reorganizing items

Maintaining a neat and tidy store

Flint School District — Flint, MI

2007- Present

No Contract/Guest-Teacher

To plan, organize and implement an appropriate instructional program in a learning environment that guides and encourages students to develop and fulfill their academic potential. Selected Contributions:

Teach all subjects, pending assigned grade level.

Take daily attendance and monitor student proper conduct.

Maintain discipline and performance consulting, and adherence to student dress code.

Assign homework and tasks that improve overall student development.

Communicate with parents through conferences, to inform them of their child's development in school.

Recognize and modify learning plan for student of varying learning abilities

Beecher School District — Flint, MI

2001-2007

No Contract/Guest-Teacher

Skill in selecting appropriate instructional materials and teaching methodology necessary to implement a curriculum; motivating students; communicating with individuals from varied educational, cultural and socioeconomic backgrounds. Selected Contributions:

Assess individual needs of each student along with performance consulting.

Establish realistic and appropriate goals and objectives for each student.

Design and implement a program for each student.

Plan and conduct a system of continuous evaluation of each student's progress.

Establish and maintain communication between Community School, Juvenile Court School and home school.

Maintain suitable classroom control.

EDS — Pontiac, MI

1999 - 2000

Advisor Customer Service Representative

Well adverse knowledge as Subject Matter Expert (SME) for GM roadside assistance. Delivers extraordinary service to members while suggests cross-selling opportunities that will enhance the customers experience. Copes with well with complexity, a very fast pace, and time pressure; keeps things (and self) organized and in control under challenging conditions. Selected Contributions:

Using sound business judgment to makes decisions regarding policy.

Applies the department policies while making decisions, looks for ways to accommodate members in “borderline” situations.

Discuss roadside assistance complaints with members, and record complaints information in the Complaint Tracking System.

Performs miscellaneous job related duties, as assigned, across all areas of Automotive Services.

The Wellness Plan- Flint, MI

Outreach/Marketing Sales 1995-1998

Plan and implement marketing and sales activities, along with field training strategies to increase profit and retain loyal customers. Selected Contributions:

Senior sales in charge of all sales activities concerning Medicaid department and resolve disputes involved in Marketing Medicaid for an H.M.O. Insurance verification and maintain policies, and procedures.

Strategic planning, marketing, sales, networking and affiliations, Physician practice development, Referral base development, and outreach programs in manage healthcare. Provides leadership for day-to-day operations of policies and procedures in the sales department, while maintaining focus on the company’s strategic goals.

Seeks out and targets new customers and interacting with providers, initiates action plan to approach and secure new business for the Company.

Tempo Fashions- Flint, Michigan 1982-1991

Store Manager

Completes store operational requirements by scheduling and assigning employees, following up on operation of account payables.

Maintains store staff by recruiting, selecting, orienting, and training employees.

Maintains store staff job results by coaching, counseling, and disciplining employees, planning, monitoring, and appraising job results.

Achieves financial objectives by preparing an annual budget, create journal entries to correct financial records, scheduling expenditures, analyzing variances; initiating corrective actions.

Ensures availability of merchandise and services by approving contracts, maintain inventory.

Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion, authorizing clearance sales, studying trends.

EDUCATION

Davenport University- Flint, Michigan 2003

Bachelor’s Degree in Business Administration

Central Michigan University-Flint, Michigan Present

Master of Science in Administration

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