Administrative Specialist with Hospitality Focus

Resume

ANNETHA GAUNTLETT

Nonpareil Road Negril P.O, Westmoreland, Jamaica Phone 876-***-**** or 876-***-****

E-mail:****************@*****.***

Objective

To be a lifelong learner, and to be able to use my expertise in the development and growth of any organization I may serve.

Achievements

Electronic Document Preparation & Management 2

Principle of Business 1

Office Administration

3

Social Studies

3

Integrated Science

1

English Language

3

History

3

Hospitality & Tourism Management Associate Degree

Education

Negril All Age School 2000-2005

Green Island High School 2005-2009

Western Hospitality Institute- September 2018-2021

Work Experience

C.T.N. Claro- 2009-2010 Sales Representative Manager

General Supervision of the entire Operation.

Managing advertisement

Checking off of goods

Promoting business

September 2010 – 6 WEEKS TRAINING GRAND PINEAPPLE BEACH REORT Negril, Jamaica

Receptionist

Daily follow ups on collections, payables, creation and confirmation of reservation, and all other related activities to ensure the daily operation of the business. Data entry, verification of accounts, customer service, email creation and follow-ups, acting as a mediator between all departments etc. checking in and checking out of Guest dealing with guest complaints ect.

August 2013- 2015-Beach Comber Club Resort Receptionist/ Reservation Agent

Daily follow ups on collections, payables, creation and confirmation of reservation, and all other related activities to ensure the daily operation of the business. Data entry, verification of accounts, customer service, email creation and follow-ups, acting as a mediator between all departments etc. checking in and checking out of Guest dealing with guest complaints ect.

Overseeing all the administrative staffs within my area.

Daily follow ups on accounts receivable, creation and submission of daily transaction reports, contracts, processing all credit card charges, etc.

Data entry, verification of accounts, customer service, acting as a mediator between department

June 2015- June 2016- Rooms on the Beach Negril-Receptionist

Daily follow ups on collections, payables, creation and confirmation of reservation, and all other related activities to ensure the daily operation of the business. Data entry, verification of accounts, customer service, email creation and follow-ups, acting as a mediator between all departments etc.

Greeting guests as they come in, managing the check-in and check-out process

Doing concierge duties, answering questions and request and helping with administrative tasks.

June 2016- Present Date- Idle Awhile Ltd - Managing Reservation

Having Knowledge of entire reservation procedure.

Dealing with tour companies and travel agents

Allocate daily tasks to reservation staff

Review reservations booked daily

Review arrival report daily

Preparing occupancy forecast

Knowledgeable in hotel and guest room facilities/services and ensures reservations agent are equally knowledgeable

Ensure special handling of repeats guest and VIP guest.

Observes and ensure that proper telephone manners are maintained at all times

Follows up tentative bookings and update reservation status

Review no-show and cancelled reservations and processes charges according to hotel policy

Responsible for maintaining a neat and orderly position at all times.

In general, perform any other duties might requested by the front Office Manager.

Hobbies

Reading, listening to music, meeting interesting people, and doing things that are beneficial to myself and those involved.

References

AVAILABLE UPON REQUEST.

June 2015- June 2016- Rooms on the Beach Negril

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