Customer Service Professional with 15+ Years Experience
Resume:
Joanne Ward
Homosassa, FL *****
*********@*****.***
I bring over 15 years of experience in diverse customer service roles. As a self-motivated and quick learner, I excel at working independently and collaboratively within a team. I am confident that my skills and expertise will be an asset to your organization. Thank you for your time and consideration, and I look forward to connecting with you soon. Authorized to work in the US for any employer
Work Experience
Front Desk Clerk
Econo Lodge - Crystal River, FL
June 2023 to present
Manage night shift operations at a busy hospitality establishment.
● Handled walk-in reservations, guest check-ins and check-outs.
● Performed hotel opening and closing procedures.
Licensed Telemarketer/Office Assistant
Amerilife and Health Services - Inverness, FL
October 2010 to May 2014
● Conducted cold and warm calls to generate leads for Medicare supplemental insurance and annuities.
● Managed office tasks, including answering calls, updating client databases, and adding new customer information.
Cashier/Customer Service Associate
Sweetbay Supermarket - Homosassa, FL
April 2009 to September 2010
● Processed customer purchases and handled cash transactions accurately.
● Maintained clean and well-stocked aisles.
● Managed drawer/till accounting during shifts.
Assistant Manager
The Pantry & The Pantry Crest - Crystal River, FL
April 2000 to September 2008
● Oversaw customer information updates and prepared daily, weekly, and monthly reports.
● Managed accounts receivable, weekly product orders, employee hiring, scheduling, and payroll.
● Ensured accurate financial transactions, paperwork, and bank deposits. Night Receptionist
LOVE HONDA - Homosassa, FL
1997 to 2000
● Operated multi-line phones and intercom systems for sales.
● Submitted insurance claims for new vehicles.
Education
Associate of Applied Science in Financial Mathematics Florida State College at Jacksonville - Jacksonville, FL October 2022 to Present
High School Diploma or Equivalent
Boone High School - Orlando, FL
May 1990 to January 1992
Skills
● Microsoft Windows (10+ years)
● Typing (10+ years)
● Customer Service (10+ years)
● Multi-Line Phone System (9 years)
● Data Entry (10+ years)
● Accounting (10+ years)
● Accounts Payable & Receivable
● Bookkeeping
● Bank Reconciliation
● Microsoft Outlook, Excel, Word, Office
● General Ledger Accounting
● Management & Office Management
● Payroll
● QuickBooks
● Balance Sheet & Account Reconciliation
● Auditing & Journal Entries
● Time Management
● Organizational & Communication Skills
● Phone Etiquette
● Cash Handling & Register Operations
● Calendar Management
● Computer Literacy
● Front Desk Operations
Certifications and Licenses
Driver's License
Assessments
● Customer Focus & Orientation — Proficient (June 2023)
● Work Style: Reliability — Proficient (October 2022)
● Written Communication — Proficient (January 2022)
● Attention to Detail — Proficient (May 2023)
● Customer Service — Proficient (April 2022)
● Retail Customer Service — Proficient (January 2022)
● Basic Computer Skills — Proficient (April 2022)
● Sales Skills — Proficient (March 2023)
● Verbal Communication — Proficient (May 2023)
● Call Center Customer Service — Proficient (May 2023) Note: Assessments are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate