Customer Service & Sales Leader with Retail Expertise

Cleveland Anderson Jr.

706-***-**** *******@*****.***

Education

Strom Thurmond Highschool

Edgefield County, South Carolina

Graduated June, 1996

Xfinity Home Security Installation Training, Augusta GA

Graduated February, 2019

Professional Experience

Online Retail Store Owner/Manager Augusta, GA 02/2001- Present

I own and manage an online retail business, overseeing all aspects of operations including product sourcing, sales strategy, customer service, order fulfillment, marketing, and financial management to drive revenue growth and ensure a seamless customer experience. Customer Retention Specialist Coforge Digital IT Solutions Augusta, GA 02/2020 - 12/2024

Recognized as Employee of the Month for outstanding performance and customer retention results. Managed high-volume inbound and outbound calls focused on account resolution. Negotiated and executed retention strategies, successfully processing service orders and preventing cancellations. Delivered exceptional customer service by addressing concerns, resolving issues, and building customer trust.

Associates Retail Sales Manager Bison Retail Augusta, GA 09/2015 - 12/2019

Drove sales of Xfinity products while overseeing daily retail operations, including hiring, training, and performance management of staff. Managed payroll and inventory to ensure efficient store operations. Entrusted with ownership of a regional sales territory across Southeast Georgia, where I built, developed, and led high-performing sales teams, contributing to sustained revenue growth and market expansion.

Retail Sales Representative Advanced Cable Savannah, GA 08/2013 - 09/2015

Actively promoted and sold cable products to new and existing customers to meet or exceed weekly and monthly sales goals. Selected for regional travel assignments across the Southeast, Augusta, GA to Tampa, FL, based on strong performance and reliability. Represented the company at multiple locations, supporting sales growth and maintaining brand standards. Quickly adapted to new markets and customer bases, delivering consistent sales results across territories.

Order Management: Accurately recorded customer transactions, established new accounts, and processed service changes or upgrades using internal CRM systems. Direct Sales Representative Cable Sales Incorporated Augusta, GA 05/2005 - 08/2013

Consistently exceeded monthly sales quotas, earning Top Salesman of the Month recognition multiple times. Demonstrated strong revenue generation and closing ability. Selected for an advanced training program based on performance, where I mentored and trained new sales associates. Developed leadership skills that supported progression into management-level responsibilities.

Door-to-Door Sales & Canvassing: Actively traveled within assigned territories to meet prospective customers face-to-face. Prospected and secured new territory, driving market expansion and increasing company sales within assigned regions.

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