Guest Services Professional
Resume:
April Elizabeth Lawson
**************@*****.***
Located between Morris Bridge Road Wesley Chapel Florida
Professional Summary:
Highly adaptable and results-oriented professional with extensive experience in hospitality, cleaning, and customer service. Proven ability to deliver exceptional service, maintain pristine environments, and effectively manage operations. Seeking a role where I can leverage my diverse skills and commitment to exceeding expectations.
I.Work Experience:
A.Position: Final- Ground Manager
Company: Joe's Tree Service
Location: Wesley Chapel FL
Phone: 813-***-****
Dates: June 2022 to March 2025
Manager: Joe Cox
Details: Full Time as needed - Ground Manager; Climber in training. Began as Ground Cleanup Crew cleaning up debris from storm and or current trimming and removal services. Typed and prepared all estimates for work orders. Processed and filed all business legal paperwork. Gave client quote and performed tree risk assessment. Organized and cleaned tools and ensured all inventory was correct prior to job location. Cleaned tree debris from client lawn and area loaded onto trailer to be later dumped.
B.Position: Self Employed work
Company: Celestial Shores Home Improvement
Location: Wesley Chapel, Florida 33543
Dates Employed: 11/06/2019 to June 2022
Manager: N/A
Position Details: manage clients, book and manage appointments, run booking and financial. Instruct and train staffing, complete services for clients as needed, inventory and buy supplies as needed.
C.Position: Front Desk Reception - Overnight Audit Company: Sleep Inn
Location: 4321 Lakeland Park Dr, Lakeland, FL 33809 Phone: 863-***-****
Dates Employed: June 2019 to October 2019
Manager: Theresa
Position Details:
Assist guests with check-in and check outs, run nightly audit, phone management, and making and setting up breakfast for next day shift.
D.Position: Janitoral Staff
Company: SSC SERVICE SOLUTIONS - Location: 82 Liberty Industrial Pkwy. McDonough, Georgia 30253
Phone: 770-***-****
Dates Employed: December 16 to February 18
Manager: Eric Allen (MGR)
Nature of Position included:
Cleaning and maintaining schools, assisting teachers and staff. Hand dusted and wiped clean office furniture, fixtures and window sills. Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions. Swept and damp-mopped stairways and hallways. Cleaned all glass surfaces. Removed all trash and replaced bagging. Cleaned kitchens and break rooms to include refrigerators and microwaves. Vacuumed and polished all surfaces in the rooms and other carpeted areas. Swept and damp-mopped cubicle areas, stairways and hallways. Emptied, cleaned and replaced with new bag all waste receptacles. Cleaned and returned vacant offices to occupant-ready status. Stocked toilet tissue and paper towels, as well as other restroom supplies. Kept utility and classrooms in clean, neat and orderly condition. Set up and cleaned banquet and conference rooms. Maintained locker rooms, lounges and waiting areas. Cleaned and dusted cobwebs on light fixtures, baseboards, walls, and window sills. Swept, mopped, and vacuumed floors, hallways and stairwells. Perform heavy cleaning duties, to include proper knowledge and training in usage of the T380 and S7 machines. Performing routine maintenance activities, notifying management of need for repairs, and assisting with event setups or take down (example, graduation chairs). Followed Safety Standards within OSHA for all summer assistance work. Stripping and waxing all floors, removing gum and attending to lockers, walls, desks, chairs etc., applying cleaning chemicals and or new paint, etc. E.Position: Cleaning Supervisor
Company: HTH Building Services - Marietta, GA
Dates Employed: May 2011 to July 2012
Location: 2110 NewMarket Parkway
Marietta, Georgia 30067
Phone: 770-***-****
Manager: Gloria Pascoe (MGR)
Position Details: Began as cleaner to include, Hand dusted and wiped clean all cubicles, fixtures and window sills. Removed fingermarks and smudges from vertical surfaces, including doors, frames and glass partitions. Swept and damp-mopped cubicle areas, stairways and hallways. Emptied, cleaned and replaced with new bag all waste receptacles. Cleaned and returned vacant offices to occupant-ready status. Stocked toilet tissue and paper towels, as well as other restroom supplies. Kept utility and break rooms in clean, neat and orderly condition. Set up and cleaned banquet and conference rooms. Maintained office locker rooms, lounges and waiting areas. Cleaned and dusted cobwebs on light fixtures, baseboards, walls, and window sills. Swept, mopped, and vacuumed floors, hallways and stairwells.
● Promoted to Supervisor within two weeks of being there. Analyzed each department's training needs and developed new training programs based on the analysis. Effectively trained instructors and supervisors on techniques for managing employees. Offered specific training programs to help workers improve cleaning times, organizational and detail oriented cleaning. Presented training information. Mentored team members to succeed within the company. Supervised an average of four housekeepers in the cleaning department each provided with a separate floor to clean. Provided training for up to two new employees on an average basis. F.Position: Head Housekeeper
Company: Intown Suites Extended Stay Hotel
Dates Employed: August 2009 to June 2010
Location: 637 W Market Circle
Lithia Springs, GA 30122
Phone: 770-***-****
Manager: Shasty Graves (MGR)
Position Details: Hand dusted and wiped clean office furniture, fixtures and window sills. Removed fingermarks and smudges from vertical surfaces, including doors, frames and glass partitions. Swept and damp-mopped private stairways and hallways. Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures. Dusted ceiling air conditioning diffusers and ventilation systems. Spot cleaned carpets using industrial carpet cleaner. Emptied and cleaned all waste receptacles. Cleaned and returned vacant rooms to occupant-ready status. Stocked toilet tissue and paper towels, as well as other restroom supplies.Kept utility sink rooms in clean, neat and orderly condition. Supplied guests with extra towels and toiletries when requested. Replenished guest supplies and amenities. Cleaned and dusted cobwebs on light fixtures, baseboards and window sills. Swept and vacuumed floors, hallways and stairwells. Replenished hotel amenities such as drinking glasses and writing supplies. Cleaned rooms to the satisfaction of all management and customers.
● Promoted within two months of beginning.
Hired new employees and set scheduling within the housekeeping department. Trained and mentored team members to succeed within the department and company. Presented training information via team exercises. Referred guests to local restaurants and recommended attractions in the area. Fostered strong working relationships with all hotel departments to include maintenance department and front desk. Monitored the appearance and performance of the housekeeping staff. Recorded guest comments or complaints, referring customers to managers as necessary. Checked all rooms on property for proper cleaning once weekly. Contacted maintenance staff when guests reported problems. Informed and entered request form to site manager when any housekeeping supplies were low. Stocked room attendant carts with supplies. Removed trash and dirty linens from laundry, front office, and room attendant carts. Washed, dried, and folded laundry needed by room attendants for next day.
II.Education:
● High School Diploma in Tech
@ Lithia Springs Comprehensive High School - Lithia Springs, GA 2003
● Sophomore in studies in Psychology
@ South University Savannah, GA
2022 - 2024
III.Skills:
● Floor Waxing and cleaning using T380 and S7,
● Housekeeping and Custodial,
● Waitress and Server, Hostess,
● Caregiving - in home,
● Landscaping also Tree maintenance and removal, Interior organization,
● Property / Home Maintenance (to include Painting, Flooring, Remodels),
● Wedding Planning with Floral Arrangement.
● Banquet Experience
● Detailing
● Housekeeping Management
● Front Desk Reception
● Service Technician Experience
● Personal in-Home Care
● Car Wash and Detail
● Customer Service
IV.Certifications/Licenses
● Choice University -
Certifications for Choice Hotels Nationwide, covering the following positions:
● Front Desk
● Maintenance
● Food Service
● Housekeeping
● Management
● Ownership
● Sells
● CPR and First Aid Certification
Certified 6/12/2022 ID E892C8
● Florida Valid Drivers License
Class E with expiration on 10/2028
V.Assessments: (test, score, dates, summary)
● Cleaner fit — Proficient
June 2021
Measures the traits that are important for successful cleaners Full results: Proficient
● Work style: Reliability — Highly Proficient
March 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
● Customer focus & orientation — Highly Proficient April 2022
Responding to customer situations with sensitivity Full results: Highly Proficient
● Attention to detail — Proficient
July 2021
Identifying differences in materials, following instructions, and detecting details among distracting
information
Full results: Proficient
● Case management & social work — Proficient
July 2021
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
● Sales skills — Highly Proficient
April 2022
Influencing and negotiating with customers
Full results: Highly Proficient
● Customer service — Familiar
September 2020
Identifying and resolving common customer issues
Full results: Familiar
● Learning agility — Proficient
April 2022
Learning and applying new information
Full results: Proficient
● Real estate — Familiar
April 2022
Matching listings with specifications
Full results: Familiar
● Youth program counselor — Proficient
July 2021
Leading, communicating with, and supporting youths Full results: Proficient
● Home health aide skills — Highly Proficient
July 2021
Providing care to patients in a home setting
Full results: Highly Proficient
● Front desk agent (hotel) — Familiar
July 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Familiar
● Basic computer skills — Familiar
July 2021
Performing basic computer operations and troubleshooting common problems Full results: Familiar
● Delivery driver — Expert
May 2022
Interpreting instructions or signs and solving problems Full results: Expert
{Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.}
VI.Additional Information:
● Languages:
To include expert English, beginning Spanish (mostly basics), then mostly fluent in American Sign language.
● Other:
In 2019, Obtained and addressed a past legal matter, adjudicated guilty, of possession of controlled substance without a prescription. I am actively working towards seeking record expungement, as this was my first and only time in trouble. I am committed to maintaining a professional standard and am confident in my ability to contribute positively to any organization, regardless of my prior legal interaction.
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