Experienced Nurse Case Manager Resume

MELISSA TOWNSEND

*** ** ******* ****. ******** Florida 33809 (863) - 337-1872 ********@****.***

OBJECTIVE

To provide patients with excellent care, to incorporate the knowledge and experience within my level of care, and to perform the desired job duties with effectiveness and professionalism.

EXPERIENCE

July 2025-Current- WebTPA

Registered Nurse

Case Manager

Develop a member-centric plan that addresses the member’s needs, health status, and any additional support required.

Perform comprehensive assessments and collaborate with members, families, and coworkers.

May 2018- June 2025- Aetna Insurance Tampa, Florida

Registered Nurse

Case manager

Part of a multidisciplinary team, coordinating care and providing resources for high-risk members to prevent readmissions.

Perform comprehensive assessments and collaborate with members, families, and coworkers.

Develop a member-centric plan that addresses the member's needs, health status, and any additional support required.

Facilitate care with the member’s physician's office, hospitals, and home health companies to prevent complications of health problems and reduce readmission rates on my team.

Coordinating care for oncology and high-cost members to provide the best care to the member, to prevent health delays, and to provide optimal care.

Preceptor position- educate and manage new employees on case management and the new EMR system.

On the education team for new protocols and workflow.

July 2016- May 2018 Kindred at Home Lakeland, Florida

Registered Nurse

Case manager

Admission and discharge of patients

Preceptor position- educate and manage new employees on case management and nursing.

March 2016-July 2016 Trucare Home Care Lakeland, Florida

Registered Nurse

Case manager

Admission and discharge of patients

Education on the disease process of patients’ comorbidities

July 2015- March 2016 Lakeland Regional Hospital Lakeland, Florida

Registered Nurse

Acute care hospital setting with med-surg floor

Med-surg care of patients such as assessments, care of surgical patients to prevent complications.

Patient care, assessment, Iv’s, Blood draws, critical thinking.

July 2012- 2015 Hometown Homecare Lakeland, Florida

Registered Nurse (Case Manager)/Licensed Practical Nurse

Maintain patient safety and comfort

Perform wound care tasks in the comfort of the patient’s home.

Perform venipuncture and IV medication administration safely and effectively.

Communicate effectively with the patient’s family, physician, and case management.

Feb. 2011- Oct. 201l Clark and Daugherty Lakeland, Florida

Licensed Practical Nurse

Maintain patient safety

Performed patient care skills

Medication administration

Jan 2010- Aug. 2010 Omni Homecare Lakeland, Florida

Licensed Practical Nurse

Maintain patient safety

Performed patient care skills in the comfort of the patient’s home.

Carry out the take of venipuncture and IV medication administration in a safe and effective manner

July 2008 - Aug. 2009 South Baptist Hospital Plant City, Florida

Licensed Practical Nurse

Med surg care of patients such as assessments, prevention of surgical care.

Maintain patient safety

Performed patient care skills

Proficient in IV insertion

Performed through assessments of patients in my care.

Dec. 2006 - July. 2008 Winter Haven Hospital, Lakeland, Florida

Licensed Practical Nurse

Med-surg care of patients.

Maintain patient safety

Performed patient care skills

Performed medication administration safely and effectively.

Jan. 2000- Dec. 2006 Lakeland Regional Hospital Lakeland, Florida

*Med surg floor

*Care of surgical care of patients to prevent complications

*Admission and discharge of patients and coordination of care

EDUCATION

March 2024-August 2025 Western Govern University Salt Lake City,

*Master of Science in Nursing-Leadership

May 2022-December2023 Western Govern University Salt Lake City,

*Bachelor of Science in Nursing

February 2014- May 2015 Jersey College School Of Nursing Tampa, FL

Associate of Science in Nursing

Ability to test for the NCLEX- RN Licensing

1999 Erwin Technical Center Tampa, FL

Diploma for Practical Nursing

Gained the ability to test for the NCLEX- PN

CERTIFICATION

IV Certified- 2000

Licensed Practical Nurse – PN5145981

Registered nurse – RN9407876

CPR Certified – 2023

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