Delivery Supply Chain Specialist with FedEx ops leadership

Ginger Lynn Wilkerson

Tulsa, OK ***** ***********@*****.*** 918-***-****

Operations Manager Logistics & Supply Chain Expert Project Management Leader – Optimizing Logistics, Driving Process Improvements, & Leading High-Performance Teams to Achieve Operational Excellence Consistently

Seasoned and dynamic Operations Manager and Dispatcher with 20+ years of leadership experience in logistics and supply chain management, specializing in optimizing dispatch operations, driving process improvements, and enhancing team performance. Proven track record in managing high-volume operations, implementing cutting-edge technologies like GPS and computer-aided dispatch systems to boost efficiency, and leading cross-functional teams to exceed performance targets.

Consistently maintained top performance in operational management across multiple locations, spearheading major initiatives such as consolidating regional hubs and overseeing multimillion-dollar logistics operations.

Skilled in data analysis, vendor management, and compliance with safety protocols, consistently driving bottom-line improvements while fostering a positive workplace culture.

Equipped with a strong foundation in organizational development, with advanced academic training and a results-oriented approach to continuous improvement.

CORE COMPETENCIES

Logistics & Supply Chain Management Process Improvement & Efficiency Optimization Cross-Functional Team Leadership

Dispatch & Fleet Operations Management Vendor & Supplier Relationship Management Data Analysis & Performance Metrics Project Management & Execution Safety Protocols & Compliance Workforce Planning & Scheduling Cost Reduction & Budget Management Change Management & Organizational Restructuring Customer Satisfaction & Service Improvement

PROFESSIONAL EXPERIENCE

Amazon Associate and Self-Employed Services Tulsa, OK 01/2023 – Present

Amazon Associate processing approximately 50,000 packages per day in a Tulsa facility and caregiving for a family member, coordinating medical appointments, schedules, and resources, thereby honing organizational and time management skills essential for effective operations management.

Demonstrate exceptional adaptability and quick learning by effectively navigating new caregiving challenges in a fast-paced environment, reflecting the ability to thrive and make strategic decisions in dynamic operational settings.

Dispatch/ On Road Manager FedEx Express – Tulsa, Ok 11/2015 – 01/2023

Implemented customized transportation metrics and internal reporting solutions, ensuring alignment with specific customer requirements to enhance service delivery and operational performance. Developed and maintained comprehensive process documentation, training records, and safety logs, which improved compliance and streamlined reporting for both internal and external stakeholders.

Introduced GPS tracking systems across the fleet, revolutionizing dispatch efficiency by enabling real-time monitoring of vehicles and optimizing route management to reduce delivery times.

Pioneered a standardized dispatch communication protocol, which significantly reduced misunderstandings between office personnel and field operators, leading to smoother operations and enhanced team cohesion.

Analyzed dispatch data to identify inefficiencies and streamline processes, resulting in enhanced operational efficiency and a measurable improvement in overall dispatch performance.

Played a key role in the training and development of new dispatch staff, sharing best practices and operational strategies to maintain high levels of competency and service excellence.

Enhanced dispatch accuracy by implementing computer-aided dispatch systems, ensuring precise data entry and reducing operational errors in a high-pressure environment.

Drove continuous improvement in dispatch operations by identifying cost-saving opportunities and implementing solutions that reduced operational inefficiencies without compromising service quality.

Ensured operational success by maintaining clear and organized communication channels during high-volume periods, allowing for quick incident responses and minimal disruption to delivery schedules.

Led as the head project manager in consolidating the North and South FedEx locations in Tulsa into the airport hub, overseeing the integration process, acting as Senior Manager for six months over the airport location, and successfully managing operations at five of the seven locations in Oklahoma.

Operations Manager FedEx Express – Tulsa/McAlester/Oklahoma City, OK 08/2003 – 01/2014

Led comprehensive supply chain management initiatives by overseeing the movement of goods into and out of production facilities, ensuring operational efficiency, effectiveness, and sustainability. Established and implemented departmental policies, goals, objectives, and procedures in collaboration with board members and staff, driving strategic alignment and operational excellence.

Monitored supplier performance to ensure efficient and effective delivery of goods and services within budgetary limits, developing and maintaining strong relationships with external vendors and suppliers.

Analyzed financial statements, sales reports, and other performance data to measure productivity and goal achievement, identifying areas needing cost reduction or program improvement and reporting key performance metrics to senior management.

Enhanced customer satisfaction by developing and implementing strategies that established clear communication channels, promptly addressed concerns and maximized customer experience.

Fostered a positive work environment by empowering employees to take ownership of their responsibilities, leading to increased accountability, improved performance outcomes, and higher employee retention rates.

Directed initiatives to improve the work environment, company culture, and overall business strategy, including leading successful change initiatives and ensuring seamless transitions during organizational restructuring efforts.

Championed protocols to maintain a secure working environment, reducing workplace accidents and promoting a culture of safety.

Managed personnel functions, including selection, hiring, onboarding, and training of new hires to meet business requirements while conducting regular performance reviews to identify areas for improvement and develop action plans.

Prepared staff work schedules and assigned specific duties, taking into account customer traffic and employee strengths to optimize staffing levels and operational efficiency.

Consistently led the top-performing work group at the Tulsa location, driving operational efficiency, enhancing team productivity, and setting performance benchmarks across the region.

Lead Courier FedEx Express – Tulsa, OK & West Palm Beach, FL 08/2000 – 04/2003 11/2014—11/2015

Assisted in implementing the ISO audit for the station and new courier software, leading to enhanced operational efficiency, accurate shipment tracking, and compliance with international standards. Improved operational efficiency by closely monitoring employee hours and utilization, successfully eliminating unnecessary costs associated with paying non-worked minimum hours.

Provided critical support to management by covering Saturday and evening operations, including launch and reload activities, ensuring seamless continuity and operational excellence during off-peak hours.

Stepped into key administrative roles, covering positions such as Service Assurance Agent and Administrative Assistant to the Senior Manager, thereby maintaining high levels of service quality and organizational efficiency.

Enhanced customer satisfaction and retention by consistently delivering packages on time, professionally communicating with clients, and ensuring proper acquisition of signatures for all deliveries.

Optimized delivery routes for maximum efficiency, effectively managing time and fuel usage while adhering to strict time constraints and maintaining service quality.

Ensured safe transportation of goods by strictly adhering to all traffic laws, conducting thorough pre-trip inspections, and scheduling proactive vehicle maintenance to reduce downtime.

Collaborated with team members to streamline daily operations, minimize delivery delays, and implement best practices.

Trained and mentored new couriers on company procedures, safety protocols, and efficient delivery practices, contributing to a more competent and cohesive workforce.

EDUCATION

Bachelor of Science in Psychology, Minor in History, Graduate School, Organizational Development University of Oklahoma –

Norman, OK

AWARD

Manager of the Year Southern District 2010

Selected as Manager of the Year out of 250 FedEx managers for outstanding leadership and performance.

TECHNICAL SKILLS

Microsoft Office Suite (Word, PowerPoint, Outlook, Access, OneNote, SharePoint, Excel) Google Suite Workday Scheduling software Consistent training on new software and programs throughout career resulting in outstanding ability and exceptional mastery to outperform in position and successfully train others.

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