Detail-Oriented IT Support and Data Specialist
Resume:
PROFILE SUMMARY
Detail-oriented and technically skilled professional with expertise in IT support, system administration, and data management. Proficient in Microsoft Office Suite, Maximo, Cognos, and Deltek, with a strong background in database maintenance, troubleshooting, and remote collaboration tools. Currently enhancing qualifications through an IT Support certification program. Adept at delivering efficient solutions in fast-paced environments while ensuring accuracy and compliance. Seeking a remote role in IT support, data entry, or administration to contribute technical proficiency and organizational skills to a dynamic team.
CORE QUALIFICATIONS
Skilled in diagnosing hardware/software issues, system administration, and providing technical assistance to end-users.
Proficient in database maintenance, data accuracy, and utilizing tools like Excel, Access, and Maximo for reporting and analysis.
Advanced knowledge of Microsoft Office Suite, Cognos, Deltek, and other enterprise systems.
Experienced in virtual collaboration tools, remote support, and managing tasks efficiently in distributed environments.
Background in NMCI (Navy Marine Corps Intranet) support, IT asset management, and Move/Add/Change (MAC) requests.
Strong ability to resolve technical and non-technical issues while maintaining professionalism.
Managed facility and IT projects, including work orders, maintenance schedules, and cross-functional team collaboration.
Adept at analyzing issues, implementing solutions, and optimizing workflows under tight deadlines.
PROFESSIONAL EXPERIENCE
Cashier/Team Member Mar 2021 – Jan 2025
Wendy’s Leonardtown, MD
Provided exceptional customer service at both drive-thru and front counter stations, efficiently processing 50+ transactions hourly during peak periods
Maintained strict compliance with health and safety protocols, consistently earning perfect scores on sanitation inspections
Supported kitchen operations through food preparation, inventory management, and equipment maintenance
Collaborated with team members to ensure seamless operations during high-volume shifts
Resolved customer concerns promptly while adhering to company policies and procedures
Trained new employees on POS systems, customer service standards, and food safety guidelines
Recognized as Employee of the Month three times for maintaining the highest order accuracy rate (98.7%) among team members
Developed a time-saving system for restocking supplies that reduced customer wait times by 15% during rush periods
Cashier/Shift Leader Oct 2016 – Sep 2020
Exxon/Dash In Leonardtown, MD
Oversaw daily store operations including shift management, inventory control, and financial reconciliation
Trained and supervised team members on customer service protocols, safety procedures, and POS system operations
Processed cash and electronic transactions while maintaining accurate financial records and daily reports
Managed lottery ticket sales and inventory, ensuring proper documentation and compliance
Maintained store cleanliness and organization, including regular stocking and merchandising
Resolved customer complaints and escalated issues to maintain high satisfaction levels
Implemented a new shift handoff procedure that reduced opening/closing time by 20%
Recognized as top-performing shift leader for maintaining 100% audit compliance during all managed shifts
Engineering Technician/Facility Coordinator Aug 2007 – Apr 2015
American Electronics (AMELEX) Patuxent River, MD
Coordinated IT and facility projects, including NMCI (Navy Marine Corps Intranet) support, ensuring seamless operations across 20+ NAWCAD facilities.
Served as primary POC for IT asset management, hardware/software procurement, and troubleshooting for military and civilian personnel.
Managed facility work orders, construction projects, and system outages (HVAC, electrical, security) with minimal mission disruption.
Maintained Secret Security Clearance while handling sensitive data, equipment inventory, and compliance documentation.
Provided daily briefings to leadership on project statuses, budgets, and resource allocation.
Assisted users with IT requests, including MAC (Move/Add/Change) submissions and CallTracker/Sref system updates.
Streamlined facility work order processes, reducing resolution time by 30% through improved coordination with cross-functional teams.
Recognized by management for maintaining 100% accuracy in IT asset inventory and procurement records.
Production Control Clerk Sep 1995 – Jul 2007
Johnson Controls Inc. / IAP World Services Patuxent River, MD
Administered Maximo database for 8,500+ equipment records, ensuring accurate preventive maintenance schedules and work orders.
Generated performance reports using Cognos and Excel to track PM completion rates, backlogs, and financial metrics.
Served as system administrator for handheld devices used by technicians, resolving technical issues to maintain workflow efficiency.
Processed excavation permits and dispatched service orders to appropriate teams, prioritizing urgent requests.
Collaborated with government personnel to align maintenance tasks with contractual requirements (BOS Contract).
Trained new hires on Maximo, Deltek, and Cognos systems to standardize data entry and reporting practices.
ADDITIONAL EXPERIENCE
Facility Management: Oversaw construction projects, work orders, and maintenance schedules.
Administrative Support: Data entry, scheduling, and documentation for multi-site operations.
Customer Service: Resolved technical and non-technical issues for diverse clients.
EDUCATION
IT Support Professional Certification (In Progress)
Relevant coursework: Troubleshooting, System Administration, Networking Fundamentals
High School Diploma
Great Mills High School, 1989
CERTIFICATIONS & TRAINING
Emergency Medical Technician (EMT)
Emergency Vehicle Operator
IT Support Fundamentals (In Progress)
REFERENCES
Available upon request.
April
J. Mister
CONTACT
45286 Barefoot Dr California, MD 20619
**********@*****.***
SKILLS
IT Troubleshooting
System Administration
Help Desk Support
Hardware/Software Installation
Network Basics
Microsoft Office Suite
Cognos Reporting
Data Entry
Database Management
Records Maintenance
Inventory Control
Scheduling & Coordination
Document Management
Quality Assurance
Problem-Solving
Attention to Detail
Time Management
Multitasking
Customer Service
Remote Support Tools
Team Collaboration
EDUCATION
Contact this candidate